Frequently Asked QuestionsSparkling Hill Resort strives to make things as easy as possible for our guests! As such, here are the answers to some of the questions we hear most often. If you have a question that is not answered on this page, please feel free to call our front desk staff 1-877-275-1556.
What time is check in and check out?
Check in is at 4 pm and check out is at 11 am.
Can I have an early check in or a late check out?
We cannot guarantee early check ins or late check outs. If you expect to arrive to the resort early, we encourage you to let Front Desk know you have arrived and then enjoy a cup of coffee or dessert in Barrique & Java until your room is ready.
What is the cancellation policy?
If you need to cancel your reservation, we require 72 hours' notice prior to 4:00 pm on your day of arrival for all accommodation bookings. For cancellations made within the restrictions of this policy, one night room and tax will be charged to the credit card used to guarantee the reservation. An administration fee of $10 will always be charged regardless of the time of cancellation.
How much tax will I be charged on my room?
The hotel tax is currently set at 15% on top of the stated room price.
What are the room policies?
Click here to review the room policies.
What are the pet policies?
If you are utilizing one of our pet rooms, access to pet friendly rooms must proceed through our parkade. Guests are allowed a maximun of two pets per room, animals must weigh under 60 pounds each and must be on a leash at all times. Please be responsible for waste clean-up of your pet. Additional waste bags are available through Front Desk. Pets are not allowed in KurSpa, Peakfine Restaurant or Barrique & Java. A $25.00 per pet per day fee is applicable for pet-friendly rooms.
Can we use the spa before check in?
You can book treatments at the spa as early as 1 pm on the day you are checking in.
Can we use the spa after checkout?
Spa treatments can be booked up until 2pm on the day of your check out, however all of your personal belongings must be removed from your room and stored behind front desk.
Is the KurSpa available to outside guests?
Due to high occupancy, the spa is reserved for hotel guests, predator ridge homeowners and lodge guests only.
When is the KurSpa open?
The KurSpa is open from 7am - 10pm, excluding the steams and saunas. Treatments are available at the KurSpa reception from 9am - 6pm. Steams and saunas are available from 9am - 11am and from 4pm - 10pm.
Annual Outdoor Pool Closure: Please note that the outdoor infinity pool will be closed for maintenance. The other pools will still be available to overnight guests in KurSpa, including the indoor pool, hot pool and Kneipp Waterway. The future outdoor pool closure dates are as follows:
April 30th - May 6th, 2017;
April 29th - May 5th, 2018;
April 28th - May 4th, 2019; and
April 26th - May 2nd, 2020.
Can I use Gift Certificates for KurSpa charges?
For additional KurSpa charges Gift Certificates from Sparkling Hill Resort and WaySpa are accepted.
Why are the steams & saunas closed from 11am - 4pm?
We have 7 steams and saunas, all of which are operating at a high capacity. This break gives us the needed time to provide the proper maintenance and cleaning to ensure the steams and saunas are operating at optimal performance at all times.
Are children allowed in the spa?
Sparkling Hill Resort is an adult oriented wellness resort. Children under the age of 16 years old are not permitted in our KurSpa, including the pools and steams & saunas.
Where are you located?
We are located in the Okanagan Valley, just outside of Vernon, BC and 30 minutes from the Kelowna International Airport. Click here for more details.
Do you have an ATM?
We do not have an ATM on the premises, however one of Predator Ridge's local shops has an ATM.
Where is the closest grocery/convenience store?
Commonage Market is located just a 3 minute drive down the road.
How far away is Vernon?
Vernon is a 20 minute drive from Sparkling Hill.
Can I park my own vehicle?
We provide complimentary valet services. If you wish to park your own vehicle you are welcome to park in our Day Parking, however we recommend that everyone utilize our heated, secure underground parking via valet services.
Do I get a discount at the Predator Ridge golf course?
No, guests of Sparkling Hill do not get special pricing at Predator Ridge for individual tee times. However, we occasionally have golf packages. Click here for a list of current packages.
Does Sparkling Hill Resort close during the year?
Yes, Sparkling Hill Resort is closed for 2 weeks in January each year in order to deep clean, repair and refurbish required areas in the respective years. The future closure dates are as follows:
- January 9th – 23rd, 2017;
- January 8th – 22nd, 2018;
- January 7th – 21st, 2019; and
- January 6th – 20th, 2020.