A Gem Among Spas in British Columbia

Hours & Policies

Our mission is to offer guests a caring, friendly, and health-giving experience of the highest professional standards. The KurSpa facilities are only available to overnight guests of our Okanagan Lake Resort who are 16 years or older. This includes access to our indoor/outdoor pools as well as some of the best and unique steams & saunas available at spas in British Columbia. Access to KurSpa's Steams, Saunas and Pools is not permitted once guests have checked out. 

Guests may book treatments after 1pm on the day of arrival or until 2pm on the day of departure. 

Hours of Operation

KurSpa Reception:          9am - 6pm daily
KurSpa Treatments:        9am - 6pm daily
Indoor/Outdoor* Pools:    7am - 10pm daily
Steams & Saunas:           9am - 11am and 4pm - 10pm
Please note that between 9pm - 10pm is European Hour (clothing optional) in the Steams and Saunas only.

BOOKING A TREATMENT
Our KurSpa recommends reserving your treatments at least 2 to 3 weeks in advance (secured with your credit card). You must provide your hotel reservation number to book a treatment in our KurSpa. Please let us know ahead of time if you have a gender preference for your practitioner or if you have any specific needs or limitations. Please also note that complete Hotel Packages and Kurspa packages cannot be combined.

TREATMENT CHECK-IN
Please check-in with KurSpa reception 15 minutes prior to your treatment, and again after your treatment. Please do not bring valuables to the KurSpa. Sparkling Hill Resort will not be responsible for lost or stolen items. Please wear suitable bathing attire and your robe and slippers from your room to wear in the KurSpa. Late arrivals will end as scheduled in consideration of our next guest. To ensure a safe and relaxing treatment experience, we require that you complete a Client Consultation Form upon check-in. If you have any certain medical conditions such as asthma, allergies, high blood pressure or are pregnant, certain treatment services may have to be modified or may not be appropriate.

PRACTITIONERS
Our practitioners are certified spa providers. We do not have RMT's on staff at this time. 

ADDITIONAL CHARGES
All applicable taxes will be added to your services. Prices do not include gratuities and are appreciated for exceptional service. 

CANCELLATIONS
Changes or cancellation to a treatment must be received 24 hours prior to your appointment. Cancellations within this time (less than 24 hours), will be charged the full price (100%) of the service. No shows will be charged the full price (100%) of the service. All calls must be received during the business hours of 9:00am to 6:00pm. Messages left at our after-hours message centre will be considered received at 9:00am the following morning.

*Annual Outdoor Pool Closure: Please note that the outdoor infinity pool will be closed for maintenance: