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Activities at Sparkling Hill

Frequently Asked Questions and Resort Policies

Make the most of your experience at Sparkling Hill Resort by reading through our Resort Policies and Frequently Asked Questions before you come.

Resort FAQs

Q: What time is check-in and check-out?+
Q: Can I have an early check-in or a late check-out?+
Q: What is the cancellation policy?+
Q: Am I required to provide proof of COVID-19 vaccination at Sparkling Hill?+
Q: If I need to cancel less than 72 hrs prior to arrival due to COVID-19 illness what is your policy?+
Q: What happens if the Resort closes due to COVID-19?+
Q: What is the Resort doing to protect guests from COVID-19?+
Q: How much tax will I be charged on my room?+
Q: What are the room policies?+
Q: Are children allowed in the Resort?+
Q: What are the pet policies?+
Q: What is the cost of valet parking? May I park my own vehicle?+
Q: Can we use the spa before check-in?+
Q: Can we use the spa after check-out?+
Q: Is KurSpa available to outside guests?+
Q: When is KurSpa open?+
Q: Can I use gift cards for KurSpa charges?+
Q: When will the steams & saunas re-open?+
Q: Are we still able to receive spa treatments?+
Q: Are phones or cameras permitted in KurSpa?+
Q: Where are you located?+
Q: Do you have an ATM?+
Q: Where is the closest grocery/convenience store?+
Q: How far away is Vernon?+
Q: Do I get a discount at the Predator Ridge golf course?+
Q: Do you have wheelchair accessible rooms?+
Q: What is your drone policy?+
Q: Is the Resort open year round?+
Q: Does Sparkling Hill offer car charging stations?+
Q: Do you offer wedding related events?+
Q: What are the smoking policies?+
Q: How do I check the balance of my gift card or report a lost card? +

Room Policies

  • Please note only guests 19 years or older are permitted to stay in a room. Any guests between 16 and 19 years of age must be accompanied by an adult and have a valid government issued photo ID.
  • Check-in time is at 4:00 p.m. Since we have such a high volume of early arrival requests we are unfortunately not able to accommodate them all. When you put in your request for early arrival please be aware that you will not have access to the spa until you are checked into the room. This includes all swimming pools, steams, saunas, gym and relaxation rooms. As soon as your room is ready you will get access to these amenities.
  • If a debit/credit card is used, a pre-authorization will occur through your financial institution at check-in for the projected amount/spa/tax plus approximately $200 per night for incidentals. These funds will not be available for use from your financial institution. If you pay your charges by other means at check-out, the unused amount will be released from your card. However, depending on the processor and your banks procedures, it could take up to 10 days for the unused amount to be credited back to your account. Sparkling Hill takes no responsibility for any returned cheques, overdraft or financial fee/charges associated with your financial institution.
  • A fee of $115 per robe and $45 per pool towel will be charged if any are missing from the guest room upon departure.
  • The use of all facilities are at the risk of the user(s) and Sparkling Hill will not be held liable for any damages to vehicles and/or personal injury while on property.
  • Pet friendly rooms are available at the resort, however there is a limited number of rooms available and they must be booked well in advance. In a regular pet room there is a nightly fee of $25 per pet which will be charged along with the room and tax. Pets are limited to a maximum weight of 60lbs.
  • Sparkling Hill is a smoke free environment. Smoking of cigarettes, marijuana and vaping of any kind is not permitted in all areas of the hotel including the rooms. A $200+ reconditioning fee will be assessed for guests that do not comply with the non-smoking policy. This charge will be applied to your room account.
  • Please be advised that any room that is vacated in very poor condition will be charged a cleaning fee of $100. This includes but is not limited to, glitter in the carpets, confetti, abundance of garbage, drug paraphernalia, etc. Any damage to the room will be charged separately based on the value of the item damaged.
  • Sparkling Hill is a destination wellness resort and all guests should be able to have a relaxing and rejuvenating stay. Should noise complaints arise and one warning has been issued, once the second (final) warning has been issued the uncompliant guest will be required to cover the disturbed guests’ room and tax for that night. If noise issues continue, the uncompliant guest will be required to leave the premises of Sparkling Hill immediately.
  • Valet parking is complimentary for one vehicle per room. Valet parking for additional vehicles is available for a $20 fee per day.
  • Check-out time is 11 a.m., if this time is exceeded without prior authorization, a late check-out fee of $150.00 will apply to the guest account.
  • All vehicles that are registered for valet parking, or that are parked in our valet circle must have their keys registered and tagged at the front desk in case the vehicle needs to be moved. Please ensure that you stop by the front desk as soon as you arrive to ensure your keys are tagged. If you wish to not have your vehicle underground we ask that you park either in the parallel parking or in the day guest parking.

Sparkling Hill Resort’s KurSpa FAQs

As a courtesy to other guests, we require 24-hours’ notice for any changes or cancellations, otherwise the full fee may apply. Please note for group spa bookings, cancellations within 7-days of the appointment date will result in a cancellation fee of 50% of the booked service cost, and cancellations within 72-hours of the appointment time will result in a cancellation fee of 100% of the booked service cost. We do not provide refunds for cancelled or missed appointments.

Treatments Check-in

Please check-in with KurSpa Reception at least 15-minutes prior to your treatment in order to prepare for your services. Late arrivals will end as scheduled in consideration of the next guest. KurSpa is not responsible for any lost, stolen, or damaged items. To ensure a safe and relaxing treatment experience, we require that you complete a client intake form upon check-in. If you have certain medical conditions or are pregnant, certain treatment services may have to be modified or may not be appropriate. Please note all service, session and treatment times include consultation and/or assessment procedures.

Q: Can I visit KurSpa if I am not a guest of Sparkling Hill Resort?+
Q: Can we use the spa before check-in?+
Q: Can we use the spa after check-out?+
Q: When is KurSpa open?+
Q: When will the steams & saunas re-open?+
Q: Are we still able to receive spa treatments?+
Q: Are you open year round?+
Q: Is the outdoor infinity pool open year round?+
Q: How far in advance should I book my Spa appointment?+
Q: Why do I need to provide personal health information before having a spa treatment?+
Q: Are massage treatments reimbursable through my private health insurance?+
Q: Why do you not have Registered Massage Therapists (RMTs)?+
Q: Can I have spa treatments if I am pregnant or have a medical condition?+
Q: Do I provide a gratuity for my treatment?+
Q: What should I wear for my treatment?+
Q: Can I request a specific practitioner for my treatments?+

KurSpa Etiquette

  • .As a courtesy to other guests, we require 24-hours’ notice for any changes or cancellations, otherwise the full fee may apply. Please note for group spa bookings, cancellations within 7-days of the appointment date will result in a cancellation fee of 50% of the booked service cost, and cancellations within 72-hours of the appointment time will result in a cancellation fee of 100% of the booked service cost. We do not provide refunds for cancelled or missed appointments. Should you need to cancel with less than 24-hours due to illness, this fee will be waived.
  • .Please note that all massages are performed by Certified Spa Practitioners, not Registered Massage Therapists.
  • .Please check-in with KurSpa Reception at least 15-minutes prior to your treatment in order to prepare for your services. Late arrivals will end as scheduled in consideration of the next guest.
  • .It is important to let us know when you are making your reservation if you have a gender preference for your practitioner or if you have any specific needs or limitations.
  • .Sparkling Hill is an adult-oriented wellness resort. Guests under the age of 16 are not permitted to use the KurSpa facilities or to have spa treatments.
  • .To ensure a safe and relaxing treatment experience, we require that you complete a client intake form upon check-in. If you have certain medical conditions or are pregnant, certain treatment services may have to be modified or may not be appropriate. Please note all service, session and treatment times include consultation and/or assessment procedures. Consultation times may vary based on individual guest needs.
  • .KurSpa is not responsible for any lost, stolen, or damaged items. Please leave your valuables in your guest room. Lockers are available for sign-out with KurSpa Reception.
  • .All retail product sales are final. We do not provide exchanges or refunds.
  • .5% GST will be added to services. Prices do not include gratuities. Gratuities are left at the discretion of our guests. They are not expected but they are appreciated.
  • .Prices are subject to change without prior notice.
  • .No Lifeguard is on duty at any of the pool areas. No diving or unnecessary splashing of water. No floatation devices are permitted.
  • .KurSpa is a quiet and still environment to help you relax and rejuvenate. Guests should arrive at KurSpa dressed in their robe and slippers and bring their brown KurSpa towel with them. Street clothes and outdoor footwear are not permitted.
  • .Food, alcohol, and glassware are not permitted in the KurSpa. Please note treatments and steams and saunas increase circulation therefore increasing the effects of alcohol on the body. If guests are found inebriated, you may be asked to leave the spa facilities.
  • .The spa is a place of peaceful relaxation. We ask that Guests use their spa voices at all times. To maintain a tranquil environment, voice and video calls are not permitted in the KurSpa.