Frequently Asked Questions and Resort Policies

We cannot guarantee early check-ins or late-check-outs. If you expect to arrive to the resort early, we encourage you to let the Front Desk know you have arrived and then enjoy a cup of coffee or dessert in Barrique & Java until your room is ready.

If you need to cancel your reservation, we require 72 hours’ notice prior to 4 p.m. on your day of arrival for all accommodation bookings. For cancellations made within 72 hours, the rate for one night (including tax) will be charged to the credit card used to guarantee the reservation. An administration fee of $10 will apply regardless of the time of cancellation. The rates and packages that have different cancellation policies are the Advance-Purchase Non-Refundable rates, New Year’s Eve packages. Please see individual Terms and Conditions. 

If you need to cancel your reservation, with less than 72 hours’ notice prior to 4 p.m. on your day of arrival, typically the rate for one night (including tax) will be charged to the credit card used to guarantee the reservation. However we would do our best to work with you to re-book your stay at a future date once you were certain that it would be safe for you to travel, we understand that your health must come first and if you are unable to travel due to COVID illness or COVID restrictions we would ultimately cancel your reservation without penalty. 

As you may know, we experienced a closure earlier this year at which time, our team works through each individual reservation to contact the guest and assist with your preference for new travel dates. We ultimately value your travel plans and will do our best to work with you in finding alternate dates, if we absolutely cannot accommodate future travel dates, we would then assist in cancelling your reservation. 

Over the course of 2020 as the pandemic has evolved, our management team has been working diligently to develop a plan for safety and sanitization throughout the resort. Key features of this plan include automatic temperature checks upon entry to the building for guests and team members alike, stringent sanitization protocols, allowing for proper social distancing in all common areas, and temporarily implementing a delicious a la carte menu for breakfast in PeakFine Restaurant to replace the buffet. Our three pools, Kneipp Waterway, Tea and Serenity relaxation rooms, spa services, and restaurants will be available for your enjoyment however, our steams and saunas will initially remain closed until we can ensure public health precautions can be practiced in this area and we are confident it is safe to reopen.

The hotel tax is currently set at 16% on top of the stated room price. (8% PST, 5% GST, 3% MRDT)

 Please review our room policies prior to check in.

As of January 2019, Sparkling Hill Resort is a 16 adult oriented wellness resort. Children under the age of 16 are not permitted in the Resort as guests or visitors.

As a pet-friendly resort, we are pleased to welcome service animals and pets under 60 pounds each in the pet-friendly guest rooms at the property. Please ensure you bring a crate for your pet to stay safe while you are not in room and that your pet is on leash any time you are outside your guest room. Complimentary waste bags are available at the Front Desk at any time so please make sure you clean up after your pet. Pets are not permitted in KurSpa or any of our onsite restaurants - Barrique & Java or PeakFine. A $25.00 fee per pet per day is applicable for pet-friendly rooms. 

Valet parking is complimentary for one vehicle per room. Valet parking for additional vehicles is available for a $20 fee per day. If you do not wish to have your vehicle parked by our valet team, we ask that you park in the day guest parking lot and register the vehicle to your guest room with front desk

You can book treatments at the spa as early as 1pm on the day you are checking-in. KurSpa facilities are not available until guests have checked in.

Spa treatments can be booked up until 1pm on the day of your check-out; however, all of your personal belongings must be removed from your guest room and stored behind the Front Desk.

Due to high occupancy, the KurSpa is reserved for overnight guests of the hotel. However, we do offer bookings for our Cryo Cold Sauna to outside guests.

KurSpa is open from 7:00 AM – 10:00 PM. Treatments are available through KurSpa Reception from 9:00 AM – 8:00 PM

Yes, gift cards from Sparkling Hill Resort are accepted towards KurSpa charges. As of March 31st, 2018 please note that all gift certificates/cards from WaySpa will no longer be accepted at KurSpa and Sparkling Hill Resort. (Please contact WaySpa directly for any questions or inquiries.)

As per current Interior Health COVID-19 guidelines around public steam and sauna facilities, our steams & saunas as well as the Experience Showers are currently closed in order to maintain the utmost safety for our guests and team members. We will continue to monitor public health advice and look forward to opening these amenities again once we are confident it is safe to do so.

The majority of the treatments and services menu at KurSpa remains available with the exception of a few items that are temporarily not available due to safety precautions. We do require our practitioners to wear face coverings while performing treatments as well as adhering to strict guidelines and sanitization procedures to ensure our guests' safety before, during and after the treatment has been provided. As provincial guidelines change, we will adhere and change with them as necessary to ensure the utmost care and attention to our guest’s safety at all times. Our current policies may change along the way and we will keep an updated COVID Response Plan available on our homepage of the website if you ever wish to check on the status of these items. 

You can bring phones in. However, in order to maintain the relaxing atmosphere of KurSpa and in being respectful of all guests, we request you to kindly keep electronic devices on silent, and refrain from voice and video calls.

No photography or filming is permitted in common spaces where it would be disruptive to other guest’s and their privacy within the Resort. Proper authorization must be approved and arranged with our Sales and Marketing Manager.  For inquiries you may contact: marketing@sparklinghill.com.

We are located in the Okanagan Valley, just outside of Vernon, BC and 30 minutes from the Kelowna International Airport. Visit our contact page for more information, including full address and driving directions.

We do not have an ATM on the premises; however, there is one located at the Clubhouse at Predator Ridge.

Commonage Market is just a 3 minute drive down the road.

Vernon is a 20 minute drive from Sparkling Hill.

We work very closely with Predator Ridge - please feel free to contact our Front Desk Team at 1.877.275.1556 for seasonal pricing.

Yes, Sparkling Hill Resort offers four wheelchair accessible rooms. Please let our Reservations team know if you will require one of these rooms when making your booking.

As per Transport Canada’s regulations, no drone flights can occur within 1.9 km (1 nautical mile) of a heliport (CAR 901.47) and must be a minimum horizontal distance of 100 ft (30 m) from people (CAR 901.26) at all times. Sparkling Hill is also a private property and flying over private property or taking photos or videos without written permission is not allowed. Anyone not following the Transport Canada guidelines can be fined up to $25,000. Individuals will be held responsible for ensuring drones are not flown around Sparkling Hill. If anyone is found flying a drone, Sparkling Hill reserves the right to keep the drone until the individual is set to depart Sparkling Hill. A fine can also be applied depending on the severity of the invasion of privacy. We appreciate your assistance in maintaining the safety and privacy of all of our guests.

Sparkling Hill Resort is operational 24 hours per day, 7 days a week, except for our annual resort closure. 

Annual Resort Closure: Please note the Resort will be closed for maintenance during the following dates:
January 11th – 25th, 2021
January 10th – 24th, 2022
January 9th – 23rd, 2023
January 8th – 22nd, 2024
January 6th – 20th, 2025 

Yes, we offer 3 car charging stations: 2 TESLA and 1 Clipper Creek HCS. These stations are only available for guests of the resort with no exceptions.

As of 2019, we no longer book any wedding related events. In staying true to our mission of Health & Wellness, the Resort will no longer be booking weddings, receptions or celebratory events related to marriage/unions.

Sparkling Hill is a smoke free environment. Smoking of cigarettes, marijuana and vaping of any kind is not permitted in all areas of the Resort including guest rooms. A $200 reconditioning fee will be assessed for guests that do not comply with the non-smoking policy.

To check your gift card balance or to report a lost or stolen card, please contact our Reservations team at 1.877.275.1556 or by email at reservations@sparklinghill.com