Welcome to Sparkling Hill
It is here you will discover a modern oasis, a most remarkable hotel and wellness centre with European – inspired design elegance. “Unique” doesn’t come close to describing the experience awaiting you at Sparkling Hill Resort, the first resort in North America to incorporate Swarovski crystal elements into every aspect of its design. The mood is set from the moment you enter, an iridescence from crystals infused everywhere; fireplaces and overhead lighting, providing a luminous luxury that is palpable. Bold prisms throughout subtly create a feeling of warmth and serenity. It’s all part of Sparkling Hill Resort’s outstanding master design.
Complimentary With Your Stay
Daily complimentary à la carte breakfast in PeakFine Restaurant | Complimentary high-speed Telus Wi-Fi | Valet parking – one vehicle per room
Uniquely themed steams and saunas | Nature-themed experience showers | Heated outdoor infinity pool | Indoor serenity pool and hot pool | Kneipp Hydrotherapy
Tea and Serenity relaxation rooms | Fitness studio with state of the art Keiser equipment | Movement studio
Check-in time is 3:00 PM. Check-out time is 10:00 AM.
HOURS OF OPERATION
Reception | 8:30 AM – 7:30 PM
Steams & Saunas* | 2:00 PM – 10:00 PM
Kneipp Water Therapy & Pools | 7:00 AM – 10:00 PM
Movement & Fitness Studios | 7:00 AM – 10:00 PM
Tea** & Serenity Rooms | 7:00 AM – 10:00 PM
*European hour: 9:00 PM – 10:00 PM
**Beverages are available daily in the
Tea Room from 8:00 AM – 10:00 PM.
To maintain a serene atmosphere, kindly keep your voice levels to a minimum, set your phone on silent and please refrain from making calls in consideration of other guests. Furthermore, kindly respect the privacy of others when taking photos and videos. Outside food and beverages are not permitted.
KurSpa access is available through the lobby or the north elevator, which is located on all floors across from rooms 020/010/127/227/327. We ask that guests wear spa attire from their room while enjoying the KurSpa amenities, or fitness attire if using our Movement or Fitness Studio.
Please check in with KurSpa reception 15 minutes prior to treatments. Please bring your robe, towel and slippers from your room.
HOURS OF OPERATION
Breakfast | 6:30 AM – 10:00 AM
Lunch | 11:00 AM – 5:00 PM
Dinner | 5:30 PM – 9:00 PM
Barrique & Java | 9:30 AM – 12:00 AM
Lunch | 12:00 PM – 5:00 PM
Dinner | 5:00 PM – 9:00 PM
PeakFine Restaurant encourages wearing bathrobes and slippers for breakfast and lunch. In the evening, PeakFine adheres to a smart casual dress code for dinner. We ask that guests refrain from wearing hats or slippers to dinner.
At Gerni’s Farmhouse, bathrobes and slippers are not permitted.
For PeakFine Restaurant, reservations are strongly recommended. Gluten-free and vegan menus are available upon request. Please notify your server of any dietary restrictions or allergies before ordering.
The in-room fridge is located below the crystal fireplace.
The in-room safe is located in the wardrobe. Operating instructions are located on the safe door. Please contact Front Desk if you require further assistance.
If luggage storage is required prior to check-in or after check-out, please contact Front Desk. A luggage rack is available in the wardrobe.
Please press either the Room Service or Front Desk buttons on your phone and we will be happy to deliver ice to your room.
Stay-over service remains unavailable at this time, but we can always replenish your amenities. If items such as linen, towels or other amenities are required, please contact our Front Desk.
Personal clothing laundry service is available for an additional charge. Clothing received prior to 4:00pm will be returned on the same day, clothing received after 4:00pm will be returned on the next day. Please place laundry in the bag provided along with the laundry order sheet located in the wardrobe and call the Front Desk on your phone.
Local calls (Vernon and Coldstream) are free. Long distance charges will apply.
Please contact the Front Desk for transportation information or if you require taxi service. See our Partners page for our recommended transportation partner, Elite Mile.
Valet parking for one vehicle is complimentary with your stay, additional vehicles are charged a fee of $20 per night, per vehicle. Please contact Front Desk for assistance.
WAKE UP SERVICE
Please contact Front Desk if you would like to schedule a wakeup call.
If you have forgotten something at home, please contact the Front Desk using the Front Desk button on your phone as we have a variety of amenities available for you.
ROBES & TOWELS
Please take your robes and towels with you to the KurSpa for the pools, and steams and saunas. Upon departure, you must leave this in your room to avoid having a charge applied to your final bill.
For your comfort, your room is furnished with both firm and soft pillows so you can enjoy a perfect night’s rest on your health and wellness journey. The firmer option is placed at the front and the softer pillow is placed at the back.
To maintain a relaxing environment, our quiet time begins at 10:00 PM in consideration of other guests.
We accept Visa, Master Card, American Express, UnionPay, Debit and Cash.
CASH MACHINE – ATM
The closest ATM machine is located in the Clubhouse at Predator Ridge Resort.
Our Library is located on the 2nd floor for your relaxation and enjoyment.
PET FRIENDLY ROOMS
We welcome cats and dogs under 60 pounds. Animals must be on leash at all times. We ask that pets are crated when left alone in the room. Please be responsible for waste clean-up of your pet. Additional waste bags are available through Front Desk. Pets are not allowed in KurSpa, PeakFine Restaurant or Barrique & Java.
Contact KurSpa Reception using the SPA button on your phone for daily organized activities. Maps for hiking trails surrounding Sparkling Hill Resort and Predator Ridge Resort are available at Front Desk. Out of respect for our natural setting, please return all waste materials to hotel disposals.
If you see wildlife, please do not approach or feed them as they are wild animals.
LOST & FOUND
If you have lost an item during your stay, please contact our Lost & Found team using the FRONT DESK button on your phone
For additional information, please contact firstname.lastname@example.org or call 250.541.2880.
Gift Cards are available for purchase at Front Desk or online.
Open daily. Offers a selection of clothing and bathing suits, Swarovski crystal items as well as home décor pieces. Dial extension 2159.
Sparkling Hill is fully wheelchair accessible, including wheelchair accessible rooms and pool access.
Complimentary computer access is located in the Library on the second floor.
Wireless internet is available throughout the resort. No password is required.
FAX & PHOTOCOPYING
For fax or photocopying services, please contact Front Desk for service fees.
Please contact Front Desk for mail or parcel service. Note that courier services do not allow wine purchases to be shipped.
For inquiries regarding the Front Desk, Housekeeping, Lost & Found or for general questions, please contact us using the FRONT DESK button.
To create or modify a breakfast, lunch or dinner reservation at PeakFine restaurant, or for information on one of our restaurants please contact us using the RESTAURANT button.
To order In-Room Dining, contact us using the ROOM SERVICE button.
For KurSpa services and availability, or to speak with one of our KurSpa receptionists, press the SPA button.