Sparkling Hill Resort Policies
Sparkling Hill Resort is a non-smoking hotel, a $200 reconditioning fee will be assessed for guests that do not comply with the non-smoking policy.
Also, please note that KurSpa is an adult oriented environment. Children 16 and under are not permitted in our KurSpa; including our pools, steams/saunas and fitness facilities.
If you are utilizing one of our pet rooms, access to pet friendly rooms must proceed through our parkade. Guests are allowed a maximum of two pets per room, animals must weigh under 60 pounds each and must be on a leash at all times. Please be responsible for waste clean-up of your pet. Additional waste bags are available through Front Desk. Pets are not allowed in KurSpa, Peakfine Restaurant or Barrique & Java. A $25.00 per pet per day fee is applicable for pet-friendly rooms.
Should you need to cancel your reservation, we ask that you give us 72 hours' notice prior to 4:00 pm on your day of arrival for all accommodation bookings. For cancellations made within the restrictions of this policy, one night room and tax will be charged to the credit card used to guarantee the reservation. An administration fee of $10 will always be charged regardless of the time of cancellation.
Please note that some rates are 100% non-refundable and are not applicable to this same cancellation policy. It will state in the terms and conditions of each rate on our website if it is 100% prepaid and non-refundable.
In particular, please pay attention to noted cancellation policies on our SHaRP Packages as these differ based on the package you select and may be different from our regular package policies.