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KurSpa Etiquette

Sparkling Hill Resort and KurSpa inspire a sense of calm, peace and relaxation. In order to aid all guests in getting the most out of their spa treatments, please read through our spa etiquette and tips prior to your visit to ensure you are able to fully immerse yourself in the health & wellness experience.

Our KurSpa Policies

Spa Voices

The health spa is a place of peaceful relaxation. We ask guests to use their spa voices at all times.

In order to promote a serene atmosphere, we request all cell phones and electronic communication devices be left in your guest room as they are not permitted in the Spa.

Be Polite

Please respect the privacy of others and do not take photos in the spa.

Please arrive at least 15 minutes before your scheduled treatment time to check in with our spa reception team.

What to wear

What do you wear to a spa? Please wear appropriate spa attire at all times. Slippers and a robe are available in your room or wear fitness attire and running shoes.

KurSpa is not responsible for any lost or stolen items. Please leave your valuables and jewelry in your guest room.

Safety First

No alcohol is permitted in the spa. Please remember treatments as well as steams and saunas increase circulation, therefore increasing the effects of alcohol on the body.

No Lifeguard is on duty at any of the pool areas. No diving or unnecessary splashing of water. No floatation devices are permitted.

Please refrain from bringing glass ware, outside food or drinks into the spa. Infused water is provided at 3 stations throughout the Spa and teas are available in the Tea Room.

Important Things to Know

KurSpa is an adult oriented wellness retreat. Guests under the age of 16 are not permitted to use KurSpa facilities or have spa treatments - this includes access to the pools.

KurSpa access is available once you have checked into your Guest room and continues until you check out of your Guest room.

All retail product sales are final. We do not provide exchanges or refunds once a product has been opened. Samples are available upon request if you would like to try a product.

KurSpa has a 24 hour cancellation policy.

Please note: For group spa bookings, cancellations within 7 days of the appointment date will result in a cancellation fee of 50% of the booked service cost. Cancellations within 72 hours of the appointment time will result in a cancellation fee of 100% of the booked service cost.

KurSpa access is available once you have checked into your guest room and continues until you check out of your guest room.

All retail product sales are final. We do not provide exchanges or refunds once a product has been opened. Samples are available upon request if you would like to try a product.