Careers
We are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team, follow the application steps outlined below.
Employee Benefits
- Employee discounts on room rates and spa treatments
- Extended health benefits
- Career growth opportunities
- Staff housing opportunities for those who qualify – Employee housing is assessed on a case-by-case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort
How To Apply
Explore our current job opportunities below. To apply, either fill out the application form or send your application to careers@sparklinghill.com including the following:
- A cover letter with the department and position you are interested in
- A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
- Copies of certificates, educational records, or credentials, if applicable
Front Service
Vallet/Bellman
Details:
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!
Job Duties:
- Greet guests when they arrive at the resort
- Assist with loading and unloading luggage
- Provide guests with information about the different amenities and locations within Sparkling Hill
- Safely park and bring up guest vehicles from the underground parking garage
- Direct traffic and parking for large corporate groups or weddings
- Bring items to guest rooms as requested
- Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
- Other duties as assigned
Qualifications:
- Must have a passion for customer service
- Must possess a valid BC Driver’s License
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible and reliable
Gift Shop
Gift Shop Sales Associate
Reports to: Gift Shop Manager
Join the Team at Sparkling Hill Resort! We are looking for a friendly, professional individual to fill a full-time retail sales position in our Gift Shop.
If you enjoy providing exemplary customer service, have a knack for sales or just want to experience Sparkling Hill Resort in one of our most popular departments then we would like to hear from you!
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
- Extended Health Benefits
Duties will include:
- Greet guests in a welcoming manner
- Maintain knowledge regarding Gift Shop products in order to answer questions effectively
- Provide suggestions and locate products upon request
- Process transactions and advise customers of warranty and return policies
- Follow cash handling procedures
- Monitor inventory levels and communicate when an item needs to be re-ordered
- Maintain cleanliness and organization of the Gift Shop
- Answer questions regarding Sparkling Hill resort and be able to direct guest appropriately.
- Other duties as assigned
Qualifications
- Must maintain a professional and welcoming demeanor at all times
- Ability to work independently
- Previous experience in customer service
- Previous experience in a retail setting an asset
- Available to work flexible hours including evenings, weekends and holidays
- Strong communication and interpersonal skills
- Reliable transportation is essential.
KurSpa
Spa Attendant
Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager
Join the KurSpa Team at Sparkling Hill Resort! We currently have openings for full time positions as a Spa Attendant, and are looking for a high energy, positive, and responsible candidates to fill the position.
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
Duties include:
- Assist with guest requests and ensure relaxation and enjoyment of the guests enjoying the KurSpa
- Monitor noise levels in areas of relaxation and respond to concerns quickly and professionally
- Stock lockers and refresh amenities at various guest hospitality stations
- Sort, transport and organize laundry and linens used in the KurSpa
- Assist practitioners with cleaning and setting up treatment rooms
- Light housekeeping duties in common areas of the KurSpa to ensure a clean and enjoyable environment at all times
- Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests
- Opening and closing duties
- Other tasks as assigned
Qualifications:
- Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail
- Previous spa, hospitality and/or guest service experience is preferred
- Successful candidates will be highly responsible and reliable and be comfortable working independently, with little direct supervision
- Ability to work flexible hours, including days, evenings, weekends, and holidays
- Able to lift up to 40 pounds
- Constant standing and walking will be required throughout the shift
Towel Service Attendant
Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager
Join the KurSpa team at Sparkling Hill Resort! We currently have openings for full-time and part-time positions as a KurSpa Towel Service Attendant, and are looking for a friendly, positive and responsible candidate to fill the position.
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members.
- Discounts on gift shop retail, food and spa treatments.
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry.
- Extended Health Benefits.
Duties include:
- Maintain the towel exchange program.
- Assist guests with exchanging towels.
- Maintaining the towel exchange space cleanliness and stock.
- Communicate with Spa Attendant team on needs for the exchange and any guest requests.
- Ensure relaxation and enjoyment of the guests in the KurSpa
- Ensure guests are exhibiting proper KurSpa etiquette and monitoring for cellphones, devices and alcohol; monitor noise levels in areas of relaxation and respond to concerns quickly and professionally.
- Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests.
- Other tasks as assigned.
Qualifications:
- Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail.
- Previous spa, hospitality and/or guest service experience is preferred.
- Successful candidates will be highly responsible and reliable as well as comfortable working independently, with little direct supervision.
- Ability to work flexible hours, including days, evenings, weekends and holidays.
- Able to lift up to 40lbs.
- Constant standing will be required throughout the shift.
- Reliable transportation is essential.
Esthetician
Details:
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.
Job Duties:
- Consistently offer professional, friendly and engaging service
- Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
- Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
- Sell and restock professional all retail products
- Assist guests regarding hotel facilities in an informative and helpful way – including tours
- Maintain cleanliness of work area and of all equipment used
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Qualifications:
- Minimum 1 years experience in the field of Esthetics required
- Certification from an accredited school of Esthetics required
- All professional licenses are to be current
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Spa Practitioner
Details:
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill, you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.
Job Duties:
- Consistently offer professional, friendly and engaging service
- Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
- Perform 30, 45, 60,75 and 90 minute KurSpa treatments
- Ensure individualized guest service through acknowledging and responding to their needs and expectations
- Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
- Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
- Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
- Ensure awareness of current trends in body treatments
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Attend facility operations department communications meetings.
- Other duties as assigned
Qualifications:
- All professional licenses are to be current
- Previous experience in a luxury spa is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of the wellness team
- Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Physical Aspects of Position (included but are not limited to):
- Frequent standing, bending and reaching throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Maintenance
Maintenance Responder
Reports to: Assistant Maintenance Manager & Maintenance Manager
Join the Maintenance team at Sparkling Hill Resort as a Maintenance Responder! He/she will be a positive, organized individual with a strong work ethic. Availability to work weekends and holidays is essential.
Perks & Benefits:
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits for team members working 24 hours’ per week
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
Duties will include:
- Perform general clean-up of all facilities.
- Comply with Health and Safety and WHMIS requirements for Personal Protective Equipment.
- Respond to guest requests for maintenance in hotel rooms.
- Collect and dispose of all garbage and recyclables.
- Clean light fixtures and change light bulbs/tubes.
- Perform minor repairs on windows, doors, switches, desks, tables, plugs, equipment, appliances, sinks, toilets, blinds etc.
- Responsible for vandalism clean up and repair, within skill level.
- Maintain heating and air conditioning systems, thermostats, and other related equipment.
- Maintain working knowledge of environmental safeguards and alarm systems.
- Prepare and set up rooms for meetings or various other activities and clean up afterwards.
- Maintain outside grounds (remove snow, ice, and debris, spray and remove weeds, sweep and clean gutters, water and maintain sprinkling systems).
- Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
- Detect faulty operations, defective material and report those as well as any unusual situations to supervisor.
- Prepare, paint and decorate interior and exterior surfaces as required.
- Perform all other duties as assigned or needed.
Requirements & Qualifications:
- High school diploma/GED.
- Ability to perform small repairs an asset (e.g. caulking, replacing washers, and replacing light fixtures).
- Effective communication skills with individuals at all levels, both inside and outside the organization.
- Strong customer service orientation and skills.
- Open availability including weekends and holidays.
- Reliable transportation.
