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Careers

Work With Us

We are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team, follow the application steps outlined below.

Employee Benefits

  • Employee discounts on room rates and spa treatments
  • Extended health benefits
  • Career growth opportunities
  • Staff housing opportunities for those who qualify – Employee housing is assessed on a case-by-case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort

How To Apply

Explore our current job opportunities below. To apply, either fill out the application form or send your application to careers@sparklinghill.com including the following:

  • A cover letter with the department and position you are interested in
  • A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
  • Copies of certificates, educational records, or credentials, if applicable

Front Office

Valet/Bellman

Department:
Front Office

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Details:
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!

Job Duties:

  • Greet guests when they arrive at the resort
  • Assist with loading and unloading luggage
  • Provide guests with information about the different amenities and locations within Sparkling Hill
  • Safely park and bring up guest vehicles from the underground parking garage
  • Direct traffic and parking for large corporate groups or weddings
  • Bring items to guest rooms as requested
  • Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
  • Other duties as assigned

Qualifications:

  • Must have a passion for customer service
  • Must possess a valid BC Driver’s License
  • Ability to work flexible hours including days, evenings, weekends, and holidays
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable

Reservations Agent

Department:
Front Office

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Details:
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!

Reports to: Assistant Front Office Manager & Front Office Manager

Are you looking for a new challenge, and thrive on reaching targets? Are you looking for structure and support in your job, yet schedule flexibility and a fun united team? Then we’re looking for you! The Reservations Team at Sparkling Hill Resort is expanding, and we want you to be a part of it. Whether you’re looking for your a change of pace or a change of industry, looking for part-time work, are a senior high school student looking for weekend work, a parent looking for work to balance your schedule, or anything in-between; give us a shot and see if our team fits your needs, and we’ll see if you fit ours.

 

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

  • Deeply discounted room rates available to team members
  • Discounts on gift shop retail, food and spa treatments
  • Extended health benefits
  • Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Here’s what we’re looking for in our new team members:

  • Team players: be a part of helping and praising each other in our daily tasks and the unexpected
  • Great customer service experience, or willing to learn with a friendly disposition
  • Confident telephone manner and email correspondence
  • Motivation to reach targets
  • Excitement to learn and continue to improve, with advancement opportunities available
  • Great computer system understanding, able to learn new computer programs efficiently (Maestro PMS experience is an asset, as well as tour operator and extranet systems)
  • Reliable for scheduling
  • Fluent English speaking and writing (additional languages are an asset)
  • Previous experience in hotel reservations is not required, although an asset.

Here’s what you’ll get from being part of our awesome team:

  • Great team mates and team building fun
  • Training and job advancement opportunities
  • Competitive pay and employee extended health benefits
  • Schedule to fit your needs
  • To be a part of the decisions for our team’s operation
  • Leaders that work with you and support you

Qualifications:

  • Must have a passion for customer service
  • Must possess a valid BC Driver’s License
  • Ability to work flexible hours including days, evenings, weekends, and holidays
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable

Night Auditor

Department:
Front Office

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Reports to: Assistant Front Office Manager & Front Office Manager

The Night Auditor responsibilities include:

  • Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed
  • Prepare daily management reports as required
  • Complete system back-ups as required
  • Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
  • Balance and audit all Front Office postings and settlements
  • Verify that all departments have posted all their revenues
  • Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
  • Be the main point of contact for guests during overnight shifts
  • Answer internal and external phone calls and be able to book guest reservations
  • Assist Reception team members with check ins and check outs
  • Assist with guest requests and needs
  • Other duties as assigned

Qualifications:

  • Previous front office experience is preferred, but not required
  • Computer literate in Microsoft Window applications and relevant computer applications required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be able to work weekends and holidays

KurSpa

Spa Attendant

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager

Join the KurSpa Team at Sparkling Hill Resort! We currently have openings for full time positions as a Spa Attendant, and are looking for a high energy, positive, and responsible candidates to fill the position.

 

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

  • Deeply discounted room rates available to team members
  • Discounts on gift shop retail, food and spa treatments
  • Extended health benefits
  • Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties include:

  • Assist with guest requests and ensure relaxation and enjoyment of the guests enjoying the KurSpa
  • Monitor noise levels in areas of relaxation and respond to concerns quickly and professionally
  • Stock lockers and refresh amenities at various guest hospitality stations
  • Sort, transport and organize laundry and linens used in the KurSpa
  • Assist practitioners with cleaning and setting up treatment rooms
  • Light housekeeping duties in common areas of the KurSpa to ensure a clean and enjoyable environment at all times
  • Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests
  • Opening and closing duties
  • Other tasks as assigned

Qualifications:

  • Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail
  • Previous spa, hospitality and/or guest service experience is preferred
  • Successful candidates will be highly responsible and reliable and be comfortable working independently, with little direct supervision
  • Ability to work flexible hours, including days, evenings, weekends, and holidays
  • Able to lift up to 40 pounds
  • Constant standing and walking will be required throughout the shift

Towel Service Attendant

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager

Join the KurSpa team at Sparkling Hill Resort! We currently have openings for full-time and part-time positions as a KurSpa Towel Service Attendant, and are looking for a friendly, positive and responsible candidate to fill the position.

 

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

  • Deeply discounted room rates available to team members.
  • Discounts on gift shop retail, food and spa treatments.
  • Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry.
  • Extended Health Benefits.

Duties include:

  • Maintain the towel exchange program.
  • Assist guests with exchanging towels.
  • Maintaining the towel exchange space cleanliness and stock.
  • Communicate with Spa Attendant team on needs for the exchange and any guest requests.
  • Ensure relaxation and enjoyment of the guests in the KurSpa
  • Ensure guests are exhibiting proper KurSpa etiquette and monitoring for cellphones, devices and alcohol; monitor noise levels in areas of relaxation and respond to concerns quickly and professionally.
  • Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests.
  • Other tasks as assigned.

Qualifications:

  • Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail.
  • Previous spa, hospitality and/or guest service experience is preferred.
  • Successful candidates will be highly responsible and reliable as well as comfortable working independently, with little direct supervision.
  • Ability to work flexible hours, including days, evenings, weekends and holidays.
  • Able to lift up to 40lbs.
  • Constant standing will be required throughout the shift.
  • Reliable transportation is essential.

Esthetician

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Details:
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.

Job Duties:

  • Consistently offer professional, friendly and engaging service
  • Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
  • Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
  • Sell and restock professional all retail products
  • Assist guests regarding hotel facilities in an informative and helpful way – including tours
  • Maintain cleanliness of work area and of all equipment used
  • Follow departmental policies and procedures
  • Follow all safety and sanitation policies
  • Other duties as assigned

Qualifications:

  • Minimum 1 years experience in the field of Esthetics required
  • Certification from an accredited school of Esthetics required
  • All professional licenses are to be current
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Availability to work evenings, weekends and holidays as needed
  • Reliable transportation is essential

Spa Practitioner

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Details:
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill, you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.

Job Duties:

  • Consistently offer professional, friendly and engaging service
  • Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
  • Perform 30, 45, 60,75 and 90 minute KurSpa treatments
  • Ensure individualized guest service through acknowledging and responding to their needs and expectations
  • Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
  • Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
  • Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
  • Ensure awareness of current trends in body treatments
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow departmental policies and procedures
  • Follow all safety and sanitation policies
  • Attend facility operations department communications meetings.
  • Other duties as assigned

Qualifications:

  • All professional licenses are to be current
  • Previous experience in a luxury spa is an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of the wellness team
  • Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
  • Availability to work evenings, weekends and holidays as needed
  • Reliable transportation is essential

Physical Aspects of Position (included but are not limited to):

  • Frequent standing, bending and reaching throughout shift
  • Occasional lifting and carrying up to 25 lbs
  • Occasional kneeling, pushing, pulling, sitting
  • Occasional ascending or descending ladders, stairs and ramps

Maintenance

Maintenance Responder

Department:
Maintenance

Experience Level:
Entry Level

Availability:
Full-Time

Apply Now

Reports to: Assistant Maintenance Manager & Maintenance Manager

Join the Maintenance team at Sparkling Hill Resort as a Maintenance Responder! He/she will be a positive, organized individual with a strong work ethic. Availability to work weekends and holidays is essential.

 

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

  • Deeply discounted room rates available to team members
  • Discounts on gift shop retail, food and spa treatments
  • Extended health benefits for team members working 24 hours’ per week
  • Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties will include:

  • Perform general clean-up of all facilities.
  • Comply with Health and Safety and WHMIS requirements for Personal Protective Equipment.
  • Respond to guest requests for maintenance in hotel rooms.
  • Collect and dispose of all garbage and recyclables.
  • Clean light fixtures and change light bulbs/tubes.
  • Perform minor repairs on windows, doors, switches, desks, tables, plugs, equipment, appliances, sinks, toilets, blinds etc.
  • Responsible for vandalism clean up and repair, within skill level.
  • Maintain heating and air conditioning systems, thermostats, and other related equipment.
  • Maintain working knowledge of environmental safeguards and alarm systems.
  • Prepare and set up rooms for meetings or various other activities and clean up afterwards.
  • Maintain outside grounds (remove snow, ice, and debris, spray and remove weeds, sweep and clean gutters, water and maintain sprinkling systems).
  • Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
  • Detect faulty operations, defective material and report those as well as any unusual situations to supervisor.
  • Prepare, paint and decorate interior and exterior surfaces as required.
  • Perform all other duties as assigned or needed.

Requirements & Qualifications:

  • High school diploma/GED.
  • Ability to perform small repairs an asset (e.g. caulking, replacing washers, and replacing light fixtures).
  • Effective communication skills with individuals at all levels, both inside and outside the organization.
  • Strong customer service orientation and skills.
  • Open availability including weekends and holidays.
  • Reliable transportation.

Apply Now

Career Application Form