Department:
Front Office

Experience Level:
Entry Level

Availability:
Full-Time

Details:
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!

Job Duties:

• Greet guests when they arrive at the resort
  
• Assist with loading and unloading luggage
  
• Provide guests with information about the different amenities and locations within Sparkling Hill
  
• Safely park and bring up guest vehicles from the underground parking garage
  
• Direct traffic and parking for large corporate groups or weddings
  
• Bring items to guest rooms as requested
  
• Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
  
• Other duties as assigned

Qualifications:

• Must have a passion for customer service
  
• Must possess a valid BC Driver’s License
  
• Ability to work flexible hours including days, evenings, weekends, and holidays
  
• Excellent communication and organizational skills
  
• Strong interpersonal and problem-solving abilities
  
• Highly responsible and reliable

Department:
Front Office

Experience Level:
Entry Level

Availability:
Full-Time

Details:
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!

Reports to: Assistant Front Office Manager & Front Office Manager

Are you looking for a new challenge, and thrive on reaching targets? Are you looking for structure and support in your job, yet schedule flexibility and a fun united team? Then we’re looking for you! The Reservations Team at Sparkling Hill Resort is expanding, and we want you to be a part of it. Whether you’re looking for your a change of pace or a change of industry, looking for part-time work, are a senior high school student looking for weekend work, a parent looking for work to balance your schedule, or anything in-between; give us a shot and see if our team fits your needs, and we’ll see if you fit ours.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Here’s what we’re looking for in our new team members:

• Team players: be a part of helping and praising each other in our daily tasks and the unexpected
• Great customer service experience, or willing to learn with a friendly disposition
• Confident telephone manner and email correspondence
• Motivation to reach targets
• Excitement to learn and continue to improve, with advancement opportunities available
• Great computer system understanding, able to learn new computer programs efficiently (Maestro PMS experience is an asset, as well as tour operator and extranet systems)
• Reliable for scheduling
• Fluent English speaking and writing (additional languages are an asset)
• Previous experience in hotel reservations is not required, although an asset.

Here’s what you’ll get from being part of our awesome team:

• Great team mates and team building fun
• Training and job advancement opportunities
• Competitive pay and employee extended health benefits
• Schedule to fit your needs
• To be a part of the decisions for our team’s operation
• Leaders that work with you and support you

Qualifications:

• Must have a passion for customer service
  
• Must possess a valid BC Driver’s License
  
• Ability to work flexible hours including days, evenings, weekends, and holidays
  
• Excellent communication and organizational skills
  
• Strong interpersonal and problem-solving abilities
  
• Highly responsible and reliable

Department:
Gift Shop

Experience Level:
Entry Level

Availability:
Full-Time

Reports to: Gift Shop Manager

Join the Team at Sparkling Hill Resort! We are looking for a friendly, professional individual to fill a full-time retail sales position in our Gift Shop.

If you enjoy providing exemplary customer service, have a knack for sales or just want to experience Sparkling Hill Resort in one of our most popular departments then we would like to hear from you!

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
• Extended Health Benefits

Duties will include:

• Greet guests in a welcoming manner
• Maintain knowledge regarding Gift Shop products in order to answer questions effectively
• Provide suggestions and locate products upon request
• Process transactions and advise customers of warranty and return policies
• Follow cash handling procedures
• Monitor inventory levels and communicate when an item needs to be re-ordered
• Maintain cleanliness and organization of the Gift Shop
• Answer questions regarding Sparkling Hill resort and be able to direct guest appropriately.
• Other duties as assigned

Qualifications

• Must maintain a professional and welcoming demeanor at all times
• Ability to work independently
• Previous experience in customer service
• Previous experience in a retail setting an asset
• Available to work flexible hours including evenings, weekends and holidays
• Strong communication and interpersonal skills
• Reliable transportation is essential.

Department:
Kitchen

Availability:
Full-Time

Reports to: Executive Sous Chef & Executive Chef

Introduction: We are looking for a skilled and creative Pastry Cook to join our culinary team. In this role, you will be responsible for preparing a wide range of desserts and baked goods for our hotel’s dining outlets, banquets, and special events. The ideal candidate should have a passion for pastry arts, a keen eye for detail, and the ability to work effectively in a fast-paced hospitality environment.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members.
• Discounts on gift shop retail, food and spa treatments.
• Extended health benefits.
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry.

Key Responsibilities:

• Prepare and bake a variety of desserts, pastries, and breads according to hotel recipes and standards.
• Decorate pastries and desserts using various techniques to enhance presentation.
• Ensure all pastries and baked goods are consistently of high quality and meet food safety and hygiene standards.
• Collaborate with the Executive Chef and Sous Chefs to plan menus, develop new recipes, and create special desserts for events.
• Maintain cleanliness and organization of the pastry kitchen, including equipment and workstations.
• Adhere to health and safety guidelines, including proper storage and handling of ingredients and maintaining cleanliness of work areas.

Requirements:

• Proven experience as a pastry Cook or similar role.
• Ability to work both independently and as part of a team.
• Flexibility at work AM and PM shift, including weekends and holidays.
• Hotel pastry experience an asset.

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Reports to: Spa Attendant Supervisor, Assistant KurSpa Manager & KurSpa Manager

Join the KurSpa Team at Sparkling Hill Resort! We currently have openings for full time positions as a Spa Attendant, and are looking for a high energy, positive, and responsible candidates to fill the position.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food and spa treatments
• Extended health benefits
• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties include:

• Assist with guest requests and ensure relaxation and enjoyment of the guests enjoying the KurSpa
• Monitor noise levels in areas of relaxation and respond to concerns quickly and professionally
• Stock lockers and refresh amenities at various guest hospitality stations
• Sort, transport and organize laundry and linens used in the KurSpa
• Assist practitioners with cleaning and setting up treatment rooms
• Light housekeeping duties in common areas of the KurSpa to ensure a clean and enjoyable environment at all times
• Maintain knowledge of spa treatments and KurSpa amenities/policies in order to accurately advise guests
• Opening and closing duties
• Other tasks as assigned

Qualifications:

• Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail
• Previous spa, hospitality and/or guest service experience is preferred
• Successful candidates will be highly responsible and reliable and be comfortable working independently, with little direct supervision
• Ability to work flexible hours, including days, evenings, weekends, and holidays
• Able to lift up to 40 pounds
• Constant standing and walking will be required throughout the shift

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Reports to: Assistant Spa Manager & Spa Manager

At Sparkling Hill Resort discover a one of a kind, multi-faceted beauty that is unparalleled in North America. The KurSpa Reception team works to provide exceptional customer service and anticipate the guests’ needs by providing Front Desk support, hosting and guiding tours, and contributing to reservations by educating the guests on spa and salon experiences and treatments.

Responsibilities include:

• Consistently offer professional, engaging and friendly service
• Create a welcoming atmosphere for guests during treatment check in and check out
• Maintain a high level of professionalism in all aspects of job performance
• Host guests through the facility and familiarize them with the surroundings while explaining the KurSpa History and vision
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells
• Communicate effectively between spa staff to ensure an efficient guest experience
• Promote a safe working environment by adhering to Hotel health and safety standards
• Process transactions and adjustments in Maestro daily
• Perform any duties and responsibilities as assigned, including check lists
• Other duties as assigned

Qualifications:

• Excellent communication skills
• Ability to maintain professional and welcoming demeanor at all times
• Must be focused on providing an exceptional level of service to every guest
• Previous Front Desk/Reception experience considered an asset
• Previous spa experience also an asset
• 1-2 years of customer service experience required
• Ability to work flexible hours including evenings, weekends and holidays as required

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Details:
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.

Job Duties:

• Consistently offer professional, friendly and engaging service
• Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
• Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
• Sell and restock professional all retail products
• Assist guests regarding hotel facilities in an informative and helpful way – including tours
• Maintain cleanliness of work area and of all equipment used
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Minimum 1 years experience in the field of Esthetics required
• Certification from an accredited school of Esthetics required
• All professional licenses are to be current
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Availability to work evenings, weekends and holidays as needed
• Reliable transportation is essential

Department:
KurSpa

Experience Level:
Entry Level

Availability:
Full-Time

Details:
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill, you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.

Job Duties:

• Consistently offer professional, friendly and engaging service
• Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
• Perform 30, 45, 60,75 and 90 minute KurSpa treatments
• Ensure individualized guest service through acknowledging and responding to their needs and expectations
• Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
• Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
• Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
• Ensure awareness of current trends in body treatments
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Attend facility operations department communications meetings.
• Other duties as assigned

Qualifications:

• All professional licenses are to be current
• Previous experience in a luxury spa is an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of the wellness team
• Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
• Availability to work evenings, weekends and holidays as needed
• Reliable transportation is essential

Physical Aspects of Position (included but are not limited to):

• Frequent standing, bending and reaching throughout shift
• Occasional lifting and carrying up to 25 lbs
• Occasional kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps