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Work with Us
At Sparkling Hill Resort, we are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals, follow the application steps outlined below. While we thank all applicants for their interest in working for Sparkling Hill Resort & Spa, only qualified candidates will be contacted for further consideration. We hope to hear from you soon!
Employee Benefits:
- Employee discounts on room rates and spa treatments
- Extended health benefits
- Career growth opportunities
- Staff housing opportunities for those who qualify - Employee housing is assessed on a case by case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort
How to Apply:
Please send the following to our mailing address or apply below
- A cover letter with the department and position you are interested in
- A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
- Copies of certificates, educational records or credentials, if applicable.
Spa Pool Attendant
Join the KurSpa team at Sparkling Hill Resort! We currently have openings for full time and part-time positions as a KurSpa Pool Attendants and are looking for a high energy, positive, and responsible candidates to fill the position.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Assist with guest requests and ensure relaxation and enjoyment of the guests visiting KurSpa
- Ensure guests are exhibiting proper KurSpa etiquette and monitoring for cellphones, devices and alcohol; monitor noise levels in pool and steam/sauna areas and respond to concerns quickly and professionally
- Ensure maximum capacities of pool and steam/sauna areas are being maintained at all times
- Maintaining cleanliness and sanitation of pool and steam/sauna areas
- Maintaining stock levels of towels and water for guests in pool and steam/sauna areas
- Light housekeeping duties in common areas of the KurSpa to ensure a clean and enjoyable environment at all times
- Maintain knowledge of KurSpa amenities/policies in order to accurately advise guests
- Opening and closing duties
- KurSpa Attendant duties as required
- Other tasks as assigned
- Candidates must demonstrate exceptional guest service skills – remaining calm and courteous at all times – in addition to excellent communication skills and high attention to detail
- Previous spa, hospitality and/or guest service experience is preferred
- Successful candidates will be highly responsible and reliable and be comfortable working independently, with little direct supervision
- Ability to work flexible hours, including days, evenings, weekends, and holidays
- Able to lift up to 40 pounds
- Constant standing and walking will be required throughout the shift
- Reliable transportation is essential
Spa Practitioner
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
- Perform 30, 45, 60,75 and 90 minute KurSpa treatments
- Ensure individualized guest service through acknowledging and responding to their needs and expectations
- Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
- Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
- Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
- Ensure awareness of current trends in body treatments
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Attend facility operations department communications meetings.
- Other duties as assigned
- All professional licenses are to be current
- Previous experience in a luxury spa is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of the wellness team
- Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Physical Aspects of Position (included but are not limited to):
- Frequent standing, bending and reaching throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Linen Attendant
Join the Housekeeping team at Sparkling Hill Resort! We have both full-time and part-time opportunities available for a Linen Attendant role. This is an entry level position with lots of opportunity to develop for the right individual.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Enter guest rooms before Room Attendants to remove all bedding and linen and organize garbage, etc.
- Sort and organize linen to be washed by the Laundry team
- Assist Housekeeping team members with tasks as directed
- Deliver linen and amenity items to guest rooms
- Assist Laundry team with folding, washing, and ironing as needed
- Other tasks as assigned
- Previous experience in housekeeping an asset
- A strong work ethic and positive attitude
- Proficient communication skills and the ability to work well in a team as well as independently
- Flexible to work weekends, evenings, and holidays
- Dress in issued uniform and ensure a neat, clean, and tidy appearance at all times
- Be able to maintain and professional and welcoming demeanor at all times
Valet/Bellman
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Greet guests when they arrive at the resort
- Assist with loading and unloading luggage
- Provide guests with information about the different amenities and locations within Sparkling Hill
- Safely park and bring up guest vehicles from the underground parking garage
- Direct traffic and parking for large corporate groups or weddings
- Bring items to guest rooms as requested
- Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
- Other duties as assigned
- Must have passion for customer service
- Must possess a valid BC Driver’s License
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
Front Desk Agent
Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Answer internal and external phone calls and emails and direct guests to the appropriate department
- Greet guests and visitors as they enter the resort
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates and packages
- Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports
- Arrange transportation or other services for guests
- Other duties as assigned
- Previous Front Desk or other hospitality experience preferred
- Previous experience with Maestro Property Management System an asset
- Strong interpersonal and problem solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- Must have reliable transportation
Host/Hostess
Join the Restaurant team at Sparkling Hill Resort! We currently have positions available for full-time and part-time hosts. For individuals with a positive attitude and strong work ethic, there is potential in this role to move up into a Room Service or Junior Server position.
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Greet and efficiently seating guests in the restaurant in a warm and friendly manner
- Answer the telephone promptly and professionally
- Maintain a courteous and efficient operation of the dining room
- Knowledge of the restaurant operations and about the hotel facilities
- Ability to remember, recite and describe menu items and answer questions
- Ability to effectively solve customer complaints and concerns in a friendly and positive manner
- Take accurate reservations and seek management approval when needed
- Polishing silverware
- Assisting with clearing and setting tables
- Record, enter, and deliver room service orders according to guest specifications
- Other duties as assigned
- Previous experience in a fine dining restaurant or luxury hotel an asset
- Excellent interpersonal skills and work ethic
- Ability to work flexible hours including days, evenings, nights, weekends, and holidays, including overtime as required
- Ability to work well under pressure
- Work harmoniously and professionally with co-workers and management
- Reliable transportation essential
Junior Server
Join the Restaurant team at Sparkling Hill! We are seeking a highly experienced individual to fill the role of Fine Dining Server in our PeakFine Restaurant. This will involve evening shifts during dinner service.
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Attend to guest requests, being constantly aware of anticipating guests' needs
- Maintain thorough menu knowledge in order to answer questions accurately
- Participate in daily team meetings to review specials, menu changes, and information regarding the day's service
- Proper table servince including wine
- Maintain a clean and organized section including clear plates, resetting tables, and polishing silverware
- Assist with plated and buffet style banquets and functions
- Coach and train junior restaurant employees
- Resolve any guest concerns promptly and professionally and escalate to the appropriate manager if necessary
- Record and enter orders accurately, ensuring any special requests or allergies are communicated thoroughly
- Deliver food and drinks to tables according to seating plan
- Other duties as assigned
- Maintain a professional and friendly attitude at all times
- Must work well under pressure
- High attention to detail
- Work harmoniously and professionally with co-workers and management
- Previous knowledge of SilverWare POS system an asset
- Thorough knowledge of wine in order to make accurate recommendations
- At least four years' experience in a fine dining restaurant in a similar role
- Ability to work flexible hours including evenings, weekends, and holidays including overtime as required
- Valid Serving-It-Right certificate
- Reliable transportation is essential
Pastry Cook
Join the team at Sparkling Hill Resort!
Department: Kitchen
Experience Level: Entry level
Availability: Full-time
- Prepare, present, and store all baked goods and desserts in the Kitchen
- Provide leadership and direction to junior employees working in the Pastry Kitchen
- Ensure consistent and high calibre food presentation and quality
- Ensure cleanliness and organization are maintained in the Pastry Kitchen
- Uphold food safety standards
- Keep refrigerators and storerooms clean and organized
- Assist in the ordering and receiving of products related to baked goods and desserts
- Ensure daily specials and menu updates are both cost effective, high quality, and creative
- Participate in production for banquets for both plated service and buffets and a variety of function rooms
- Prepare birthday and wedding cakes according to guest specifications
- Other duties as assigned
- Valid Food Handler Certificate required
- Minimum 1-2 years’ experience in a Pastry Kitchen
- Experience in a luxury hotel with comparable service and standards an asset
- Excellent interpersonal and communication skills
- Strong work ethic and positive attitude
- Able to work flexible hours including days, evenings, weekends, holidays, and overtime as required
- Able to work cohesively as part of a team, as well as independently
- Reliable transportation essential
Resort Runner
Join the Housekeeping team at Sparkling Hill Resort! We currently have full-time positions available for a service oriented individual as a Resort Runner.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Delivering items to guest rooms or around the hotel
- Light cleaning
- Vacuuming public areas in hotel between service times
- Restocking bathrooms and ensuring cleanliness of all public areas
- Assisting guests as needed
- Assisting the housekeeping team with duties as required
- Orienting guests to their rooms and responding to questions and requests to ensure an exceptional level of service
- Other duties as assigned
- Be flexible to work weekdays, weekends, holidays and evenings
- Have reliable transportation
- Have a friendly, welcoming disposition
- Be able to work professionally, interdependently, and to a high standard
- Previous related hotel and/or customer service experience experience is an asset
- Be physically capable of all job duties
- Be flexible to meet the needs of the Housekeeping Department as business need and volume demand
Housekeeping Room Attendant
Come join the housekeeping team at Sparkling Hill Resort! We are seeking Housekeepers/Room Attendants who have a strong work ethic and a positive attitude for full and part time shifts including weekends. Learn more about us at www.sparklinghill.com.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Ensure the cleaning and supplying of guest rooms and the comfort of all guests
- Clean guest rooms following the established procedures and Sparkling Hill standards
- Adhere to the established standard of safety, fire regulations, and department procedures and policies
- Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
- Remove all garbage and recyclable items and place in the appropriate bins inside the specified area
- Report any damages or repairs and maintenance needed to Housekeeping
- Report any items found in check-out units to the Housekeeping Manager
- Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times
- Other duties as assigned
- Reading, writing and oral proficiency in the English language
- 1 year Housekeeping experience would be an asset
- Must have an exceptional eye for detail
- Must be flexible to work days, evenings, weekends holidays and all shifts
- Must possess a strong desire to provide high levels of service and have a professional and welcoming demeanor
- Must have a valid work permit
Steward/Dishwasher
Join the Kitchen team at Sparkling Hill Resort! We have both part-time and full-time positions available for the role of Steward/Dishwasher. This is an entry level position with lots of opportunity to develop for the right individual - We are always looking to train and promote from within!
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Operate conveyor belt dishwashing system in large kitchen environment
- Assist with sanitization/cleanliness of kitchen areas
- Help to receive and put away food and supply orders
- Support team with the execution of buffet and plated style banquets and corporate functions as needed
- Restock items on the line during service periods
- Maintain general organization of dishware and storage areas
- Some food prep duties
- Other tasks as assigned
- Strong work ethic and positive attitude
- Flexible to work evenings, weekends, and holidays as needed
- Capable of completing physical demands of the position, including scrubbing and lifting up to 50 lbs.
- Written and oral proficiency in the English language
- Previous kitchen experience an asset
- Reliable transportation is essential
- We provide a competitive wage and eligible employees may participate in our Extended Health & Dental benefits coverage.