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At Sparkling Hill Resort, we are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals, follow the application steps outlined below. While we thank all applicants for their interest in working for Sparkling Hill Resort & Spa, only qualified candidates will be contacted for further consideration. We hope to hear from you soon!
Employee Benefits:
- Employee discounts on room rates and spa treatments
- Extended health benefits
- Career growth opportunities
- Staff housing opportunities for those who qualify - Employee housing is assessed on a case by case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort
How to Apply:
Please send the following to our mailing address or apply below
- A cover letter with the department and position you are interested in
- A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
- Copies of certificates, educational records or credentials, if applicable.
Front Office Manager
The Front Office Manager will be responsible for the supervision and control of all Front Office areas to the standards laid down by maximizing revenues and profits to budgetary limits. The following positions report directly to the Front Office Manager: front desk, reservations and valet.
Department: Front Office
Experience Level: Management
Availability: Full-time
- Ensure that guests are greeted, checked in and allocated rooms promptly and courteously
- Ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
- Be readily available at all times to deal with problems or complaints
- Ensure maximum room occupancy
- Ensure that reservations are taken correctly and courteously
- Ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)
- Ensure that all charges are correctly entered on the guest’s bill and that this is up to date at all times
- Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file
- Ensure that accounts are balanced daily and A/R accounts are balanced monthly
- Ensure effective and speedy check-out facilities
- Ensure that luggage is delivered to and collected from rooms speedily
- Ensure that enquiries, messages, bookings are dealt with courteously and efficiently
- Ensure that all Front Office staff are dressed appropriately at all times
- Ensure that all Front Office areas are clean and tidy at all times
- Ensure that newspapers and parcels are delivered to rooms without delay as requested
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously
- Ensure maximum security of all items left in safety deposit boxes
- Carry out systematic checks of all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are completed without delay
- Ensure that the Hotel Entrance is easily accessible to cars at all times
- Hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is completed
- Carry out or ensure that regular On-the-Job training is taking place to agreed standards
- Hold regular meetings with other departments as required
- Ensure that staffing levels are correct and are not exceeded without permission
- Ensure that the most suitably qualified person is appointed in the event of a vacancy – wherever possible this should be an internal promotion
- Attend Management Meetings as required
- Circulate regularly throughout all Front Office areas, maintaining a positive profile with guests and staff
- Ensure accurate and timely submission of all reports and invoices
- Monitor trends within the industry and make suggestions for the implementation of appropriate programs
- Any other duties as needed
- Experience in all aspects of customer service and people management
- Demonstrated ability to lead and direct a team
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Ability to examine and re-engineer Front Office operations, form new policies, and develop and implement new strategies
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Good training, coaching, and mentoring skills are essential
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- Ability to coordinate and organize meetings, exhibits, and other events
- Must have a valid work permit
Working Conditions
- Must be able to work weekends and evenings
- High pace environment
Spa Practitioner
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
- Perform 30, 45, 60,75 and 90 minute KurSpa treatments
- Ensure individualized guest service through acknowledging and responding to their needs and expectations
- Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
- Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
- Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
- Ensure awareness of current trends in body treatments
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Attend facility operations department communications meetings.
- Other duties as assigned
- All professional licenses are to be current
- Previous experience in a luxury spa is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of the wellness team
- Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Physical Aspects of Position (included but are not limited to):
- Frequent standing, bending and reaching throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Linen Attendant
Join the Housekeeping team at Sparkling Hill Resort! We have both full-time and part-time opportunities available for a Linen Attendant role. This is an entry level position with lots of opportunity to develop for the right individual.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Enter guest rooms before Room Attendants to remove all bedding and linen and organize garbage, etc.
- Sort and organize linen to be washed by the Laundry team
- Assist Housekeeping team members with tasks as directed
- Deliver linen and amenity items to guest rooms
- Assist Laundry team with folding, washing, and ironing as needed
- Other tasks as assigned
- Previous experience in housekeeping an asset
- A strong work ethic and positive attitude
- Proficient communication skills and the ability to work well in a team as well as independently
- Flexible to work weekends, evenings, and holidays
- Dress in issued uniform and ensure a neat, clean, and tidy appearance at all times
- Be able to maintain and professional and welcoming demeanor at all times
Assistant Restaurant Manager
Join the management team at Sparkling Hill Resort! Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:
Department: Restaurant
Experience Level: Supervisory
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
- Handle guest concerns and react quickly and professionally
- To assist in recruiting and training all Restaurant team members
- Balance operational, administrative and employee needs
- Attend regularly scheduled departmental meetings
- Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
- Have full knowledge of all Restaurant menus
- Follow restaurant policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned by the Restaurant Manager or as the needs of the business demand
- Previous Food and Beverage leadership experience required
- Previous point of sale system experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Reliable transportation is essential
- Availability to work mornings, evenings, weekends and holidays
Valet/Bellman
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Greet guests when they arrive at the resort
- Assist with loading and unloading luggage
- Provide guests with information about the different amenities and locations within Sparkling Hill
- Safely park and bring up guest vehicles from the underground parking garage
- Direct traffic and parking for large corporate groups or weddings
- Bring items to guest rooms as requested
- Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
- Other duties as assigned
- Must have passion for customer service
- Must possess a valid BC Driver’s License
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
Esthetician
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
- Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
- Sell and restock professional all retail products
- Assist guests regarding hotel facilities in an informative and helpful way – including tours
- Maintain cleanliness of work area and of all equipment used
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
- Minimum 1 years experience in the field of Esthetics required
- Certification from an accredited school of Esthetics required
- All professional licenses are to be current
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Laundry Attendant
Join the Housekeeping team at Sparkling Hill Resort! We have both full-time and part-time positions available for Day & Evening Laundry Attendants.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Operate washing and dryer equipment, load and unload laundry from machines
- Become familiar with product specifications of cleaning agents
- Empty laundry bins and prepare loads for washers
- Sort and fold clean laundry
- Assisting the housekeeping team with duties as required
- Repair stitching, zippers, tears etc. in hotel linens
- Available to work weekends as needed
- Bending and lifting heavy linen
- Must have valid work visa if applicable
- Demonstrated experience working with upholstery an asset
- Strong work ethic and positive attitude
- Reliable transportation is essential
Line Cook-Demi Chef de Partie
Join the Kitchen team at Sparkling Hill Resort! We currently have positions available for Line Cook/Demi Chef de Partie roles in our PeakFine Restaurant.
Department: Kitchen
Experience Level: Entry level
Availability: Full-time
- Prepare a variety of ingredients, sauces, etc. based on the needs of the kitchen
- Receive and store food supplies, equipment and utensils in fridges, freezers and storage areas
- Stock line coolers and storage areas before, during, and after service
- Operate a line station during lunch/dinner service
- Check on and stock buffet items to ensure freshness and quality
- Assist with preparation and plating for banquets and corporate functions
- Adhere to food safety and quality standards at all times
- Maintain full knowledge of current and upcoming menu items
- Other duties as assigned
- Minimum one year cooking experience required
- Knowledge of food quality, safety, sanitization, cost controls, and presentation
- Able to lift up to 50 lbs.
- Effective communication and organizational skills
- Ability to work cohesively as part of a team, as well as independently
- Ability to work flexible hours including days, evenings, weekends, holidays, and overtime as required
- Reliable transportation is essential
Housekeeping Room Attendant
Come join the housekeeping team at Sparkling Hill Resort! We are seeking Housekeepers/Room Attendants who have a strong work ethic and a positive attitude for full and part time shifts including weekends. Learn more about us at www.sparklinghill.com.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Ensure the cleaning and supplying of guest rooms and the comfort of all guests
- Clean guest rooms following the established procedures and Sparkling Hill standards
- Adhere to the established standard of safety, fire regulations, and department procedures and policies
- Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
- Remove all garbage and recyclable items and place in the appropriate bins inside the specified area
- Report any damages or repairs and maintenance needed to Housekeeping
- Report any items found in check-out units to the Housekeeping Manager
- Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times
- Other duties as assigned
- Reading, writing and oral proficiency in the English language
- 1 year Housekeeping experience would be an asset
- Must have an exceptional eye for detail
- Must be flexible to work days, evenings, weekends holidays and all shifts
- Must possess a strong desire to provide high levels of service and have a professional and welcoming demeanor
- Must have a valid work permit
Steward/Dishwasher
Join the Kitchen team at Sparkling Hill Resort! We have both part-time and full-time positions available for the role of Steward/Dishwasher. This is an entry level position with lots of opportunity to develop for the right individual - We are always looking to train and promote from within!
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Operate conveyor belt dishwashing system in large kitchen environment
- Assist with sanitization/cleanliness of kitchen areas
- Help to receive and put away food and supply orders
- Support team with the execution of buffet and plated style banquets and corporate functions as needed
- Restock items on the line during service periods
- Maintain general organization of dishware and storage areas
- Some food prep duties
- Other tasks as assigned
- Strong work ethic and positive attitude
- Flexible to work evenings, weekends, and holidays as needed
- Capable of completing physical demands of the position, including scrubbing and lifting up to 50 lbs.
- Written and oral proficiency in the English language
- Previous kitchen experience an asset
- Reliable transportation is essential
- We provide a competitive wage and eligible employees may participate in our Extended Health & Dental benefits coverage.