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At Sparkling Hill Resort, we are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals, follow the application steps outlined below. While we thank all applicants for their interest in working for Sparkling Hill Resort & Spa, only qualified candidates will be contacted for further consideration. We hope to hear from you soon!
Employee Benefits:
- Employee discounts on room rates and spa treatments
- Extended health benefits
- Career growth opportunities
- Staff housing opportunities for those who qualify - Employee housing is assessed on a case by case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort
How to Apply:
Please send the following to our mailing address or apply below
- A cover letter with the department and position you are interested in
- A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
- Copies of certificates, educational records or credentials, if applicable.
Sales & Marketing Coordinator
Experience: Two or more years of experience working in a hotel, clerical or sales. Previous experience working in a similar role.
Department: Sales & Marketing
Experience Level: Entry level
Availability: Full-time
Sales & Marketing Coordinator Duties and Responsibilities:
- Answer telephone and respond to caller inquiries in a pleasant manner
- Answer client/bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
- Responsible for coordinating internally with the sales & marketing team
- Generating reports, preparing proposals, collecting details, coordinating with clients & suppliers
- Prepares sale-related documents throughout the sales process (e.g. digital brochures, promotional materials, sales demo kit, welcome kit, souvenir etc)
- Manage and maintain sales executive and managers schedules, appointments and travel arrangements
- Assist sales team by managing schedules, filing important documents and communicating relevant information
- Arrange and co-ordinate meetings, event and any appointments
- Interaction with client in regards to leads, hotel needs and client travel
- Meets with clients in the absence of Director of Sales or Sales Manager to effectively and professionally convey details of the sale to the client
- Perform hotel site tours with potential clients
- Monitor, screen, respond to and distribute incoming communications
- Design, upload, extract and maintain customer databases
- Create and manage Company and Travel Agent profiles on the property management system
- Print daily sales reports
- Print whiteboard reports every Friday for all sales and catering
- File and retrieve documents and reference materials
- Conduct research and collect data to prepare reports and documents
- Utilizes efficient sales strategy for the maximization of hotel revenue
- Coordinates necessary arrangements with vendors relating to sales
- Establishes strong relationships with vendors to ensure maximization of hotel revenue
- Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time
- Ensure adequacy of sales-related equipment or materials are available at all times
- Manage all contacts, contracts & PDF’s for our Corporate Perks Program
- Create any gift certificates or gift cards for management for contra and prizes
- Be the contact for all tour operators
- Set up any allocations for tours in our PMS system
- Create & manage contracts and book all group and tour series
- Book reservations when needed
- Organize storage room and inventory (monthly)
- Correspond with all department heads on ordering supplies
Prerequisites:
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Working knowledge of standard office administrative practices and procedures
- Excellent customer service skills
- Able to effectively communicate in English, in both written and verbal forms
- Be friendly, customer centric and able to work in a team environment
Prerequisites:
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Working knowledge of standard office administrative practices and procedures
- Excellent customer service skills
- Able to effectively communicate in English, in both written and verbal forms
- Be friendly, customer centric and able to work in a team environment
Education:
Diploma or degree in business management, good computer skills; proficient in the use of Microsoft Office (word, Excel, PowerPoint, Access) and knowledge of sales and marketing modules like Delphi, Opera S&M, Protel S&M, Maestro PMS.
Front Office Manager
The Front Office Manager will be responsible for the supervision and control of all Front Office areas to the standards laid down by maximizing revenues and profits to budgetary limits. The following positions report directly to the Front Office Manager: front desk, reservations and valet.
Department: Front Office
Experience Level: Management
Availability: Full-time
- Ensure that guests are greeted, checked in and allocated rooms promptly and courteously
- Ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest
- Be readily available at all times to deal with problems or complaints
- Ensure maximum room occupancy
- Ensure that reservations are taken correctly and courteously
- Ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)
- Ensure that all charges are correctly entered on the guest’s bill and that this is up to date at all times
- Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file
- Ensure that accounts are balanced daily and A/R accounts are balanced monthly
- Ensure effective and speedy check-out facilities
- Ensure that luggage is delivered to and collected from rooms speedily
- Ensure that enquiries, messages, bookings are dealt with courteously and efficiently
- Ensure that all Front Office staff are dressed appropriately at all times
- Ensure that all Front Office areas are clean and tidy at all times
- Ensure that newspapers and parcels are delivered to rooms without delay as requested
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously
- Ensure maximum security of all items left in safety deposit boxes
- Carry out systematic checks of all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are completed without delay
- Ensure that the Hotel Entrance is easily accessible to cars at all times
- Hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is completed
- Carry out or ensure that regular On-the-Job training is taking place to agreed standards
- Hold regular meetings with other departments as required
- Ensure that staffing levels are correct and are not exceeded without permission
- Ensure that the most suitably qualified person is appointed in the event of a vacancy – wherever possible this should be an internal promotion
- Attend Management Meetings as required
- Circulate regularly throughout all Front Office areas, maintaining a positive profile with guests and staff
- Ensure accurate and timely submission of all reports and invoices
- Monitor trends within the industry and make suggestions for the implementation of appropriate programs
- Any other duties as needed
- Experience in all aspects of customer service and people management
- Demonstrated ability to lead and direct a team
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Ability to examine and re-engineer Front Office operations, form new policies, and develop and implement new strategies
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Good training, coaching, and mentoring skills are essential
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Knowledge of cost analysis, fiscal management, and budgeting techniques
- Able to effectively communicate both verbally and in writing
- Ability to coordinate and organize meetings, exhibits, and other events
- Must have a valid work permit
Working Conditions
- Must be able to work weekends and evenings
- High pace environment
Spa Practitioner
At Sparkling Hill Resort discover a one of a kind, multi faceted beauty that is unparalleled in North America. Our vision is to share the European approach to whole body wellness with North America for the first time at this unique and unrivaled destination. As a KurSpa Practitioner at Sparkling Hill you will provide guests with relaxation and rejuvenation through our wide range of tension-relieving massages and/or beauty and/or body treatments as per expertise.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Perform massage and/or beauty and/or body treatments while maintaining the clients comfort at all times
- Perform 30, 45, 60,75 and 90 minute KurSpa treatments
- Ensure individualized guest service through acknowledging and responding to their needs and expectations
- Maintain an ample supply of massage oils, towels, sheets, and other necessary supplies in a neat and orderly fashion within the massage work area
- Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order
- Actively participate in other areas of the Spa Operation such as product knowledge and retail sales
- Ensure awareness of current trends in body treatments
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Attend facility operations department communications meetings.
- Other duties as assigned
- All professional licenses are to be current
- Previous experience in a luxury spa is an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of the wellness team
- Ability to focus attention on guest needs, remaining calm, respectful and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Physical Aspects of Position (included but are not limited to):
- Frequent standing, bending and reaching throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Linen Attendant
Join the Housekeeping team at Sparkling Hill Resort! We have both full-time and part-time opportunities available for a Linen Attendant role. This is an entry level position with lots of opportunity to develop for the right individual.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Enter guest rooms before Room Attendants to remove all bedding and linen and organize garbage, etc.
- Sort and organize linen to be washed by the Laundry team
- Assist Housekeeping team members with tasks as directed
- Deliver linen and amenity items to guest rooms
- Assist Laundry team with folding, washing, and ironing as needed
- Other tasks as assigned
- Previous experience in housekeeping an asset
- A strong work ethic and positive attitude
- Proficient communication skills and the ability to work well in a team as well as independently
- Flexible to work weekends, evenings, and holidays
- Dress in issued uniform and ensure a neat, clean, and tidy appearance at all times
- Be able to maintain and professional and welcoming demeanor at all times
Valet/Bellman
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Greet guests when they arrive at the resort
- Assist with loading and unloading luggage
- Provide guests with information about the different amenities and locations within Sparkling Hill
- Safely park and bring up guest vehicles from the underground parking garage
- Direct traffic and parking for large corporate groups or weddings
- Bring items to guest rooms as requested
- Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
- Other duties as assigned
- Must have passion for customer service
- Must possess a valid BC Driver’s License
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
Esthetician
Join the KurSpa team at Sparkling Hill Resort! For guests seeking rejuvenation, inspiration and personalized attention, the KurSpa at Sparkling Hill offers a wide selection of luxurious Spa experiences. We currently have an opening for a motivated, positive individual for a full-time position.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, friendly and engaging service
- Perform nail, facial and cosmetic services in a safe, comfortable, and hygienic manner, as well as scrubs and wraps, using safe and professional techniques
- Maintain an ample inventory of all products necessary to perform all facial, manicure and pedicure services
- Sell and restock professional all retail products
- Assist guests regarding hotel facilities in an informative and helpful way – including tours
- Maintain cleanliness of work area and of all equipment used
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
- Minimum 1 years experience in the field of Esthetics required
- Certification from an accredited school of Esthetics required
- All professional licenses are to be current
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Availability to work evenings, weekends and holidays as needed
- Reliable transportation is essential
Evening Cleaning Attendant
Join the Housekeeping team at Sparkling Hill Resort! We are seeking experienced, motivated individuals to fill the role of Evening Cleaning Attendant.
Department: Housekeeping
Experience Level: Entry level
Availability: Part-time
- Clean all public areas such as restaurant, meeting spaces, pool and hot tub areas, and offices if needed
- Vacuum and mop floors; being confident on a large floor machine and all necessary equipment
- Operate wax stripping machine
- Clean steams and saunas and treatment rooms in KurSpa; perform any necessary deep cleaning requests for areas in KurSpa
- Clean and stock public restrooms routinely throughout the shift;
- Assist Room Attendants with cleaning and stocking rooms as needed
- Deliver items from Laundry to storage rooms
- Assist with any other guest requests promptly and efficiently
- Interactions with guests - remaining professional at all times
- Eye for detail and pride for the work
- Ability to work alone while being productive
- Ability to handle difficult situations; ability to think on your feet
- Other duties as assigned
- Previous experience cleaning or similar janitorial is preferred
- Previous cleaning experience in a hotel setting is also an asset
- Strong communication and interpersonal skills
- Ability to remain organized and be able to multi-task effectively
- Candidates must have flexibility to work weekdays, weekends and holidays
- Reliable transportation is essential
- WHMIS training mandatory – will provide on the job certification if needed
- First Aid an asset but not required
Fine Dining Server
Join the Restaurant team at Sparkling Hill! We are seeking a highly experienced individual to fill the role of Fine Dining Server in our PeakFine Restaurant. This will involve evening shifts during dinner service.
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Attend to guest requests, being constantly aware of anticipating guests' needs
- Maintain thorough menu knowledge in order to answer questions accurately
- Participate in daily team meetings to review specials, menu changes, and information regarding the day's service
- Proper table servince including wine
- Maintain a clean and organized section including clear plates, resetting tables, and polishing silverware
- Assist with plated and buffet style banquets and functions
- Coach and train junior restaurant employees
- Resolve any guest concerns promptly and professionally and escalate to the appropriate manager if necessary
- Record and enter orders accurately, ensuring any special requests or allergies are communicated thoroughly
- Deliver food and drinks to tables according to seating plan
- Other duties as assigned
- Maintain a professional and friendly attitude at all times
- Must work well under pressure
- High attention to detail
- Work harmoniously and professionally with co-workers and management
- Previous knowledge of SilverWare POS system an asset
- Thorough knowledge of wine in order to make accurate recommendations
- At least four years' experience in a fine dining restaurant in a similar role
- Ability to work flexible hours including evenings, weekends, and holidays including overtime as required
- Valid Serving-It-Right certificate
- Reliable transportation is essential
Front Desk Agent
Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Answer internal and external phone calls and emails and direct guests to the appropriate department
- Greet guests and visitors as they enter the resort
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates and packages
- Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports
- Arrange transportation or other services for guests
- Other duties as assigned
- Previous Front Desk or other hospitality experience preferred
- Previous experience with Maestro Property Management System an asset
- Strong interpersonal and problem solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- Must have reliable transportation
Host/Hostess
Join the Restaurant team at Sparkling Hill Resort! We currently have positions available for full-time and part-time hosts. For individuals with a positive attitude and strong work ethic, there is potential in this role to move up into a Room Service or Junior Server position.
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Greet and efficiently seating guests in the restaurant in a warm and friendly manner
- Answer the telephone promptly and professionally
- Maintain a courteous and efficient operation of the dining room
- Knowledge of the restaurant operations and about the hotel facilities
- Ability to remember, recite and describe menu items and answer questions
- Ability to effectively solve customer complaints and concerns in a friendly and positive manner
- Take accurate reservations and seek management approval when needed
- Polishing silverware
- Assisting with clearing and setting tables
- Record, enter, and deliver room service orders according to guest specifications
- Other duties as assigned
- Previous experience in a fine dining restaurant or luxury hotel an asset
- Excellent interpersonal skills and work ethic
- Ability to work flexible hours including days, evenings, nights, weekends, and holidays, including overtime as required
- Ability to work well under pressure
- Work harmoniously and professionally with co-workers and management
- Reliable transportation essential
Junior Server
Join the Restaurant team at Sparkling Hill! We are seeking a highly experienced individual to fill the role of Fine Dining Server in our PeakFine Restaurant. This will involve evening shifts during dinner service.
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Attend to guest requests, being constantly aware of anticipating guests' needs
- Maintain thorough menu knowledge in order to answer questions accurately
- Participate in daily team meetings to review specials, menu changes, and information regarding the day's service
- Proper table servince including wine
- Maintain a clean and organized section including clear plates, resetting tables, and polishing silverware
- Assist with plated and buffet style banquets and functions
- Coach and train junior restaurant employees
- Resolve any guest concerns promptly and professionally and escalate to the appropriate manager if necessary
- Record and enter orders accurately, ensuring any special requests or allergies are communicated thoroughly
- Deliver food and drinks to tables according to seating plan
- Other duties as assigned
- Maintain a professional and friendly attitude at all times
- Must work well under pressure
- High attention to detail
- Work harmoniously and professionally with co-workers and management
- Previous knowledge of SilverWare POS system an asset
- Thorough knowledge of wine in order to make accurate recommendations
- At least four years' experience in a fine dining restaurant in a similar role
- Ability to work flexible hours including evenings, weekends, and holidays including overtime as required
- Valid Serving-It-Right certificate
- Reliable transportation is essential
Laundry Attendant
Join the Housekeeping team at Sparkling Hill Resort! We have both full-time and part-time positions available for Day & Evening Laundry Attendants.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Operate washing and dryer equipment, load and unload laundry from machines
- Become familiar with product specifications of cleaning agents
- Empty laundry bins and prepare loads for washers
- Sort and fold clean laundry
- Assisting the housekeeping team with duties as required
- Repair stitching, zippers, tears etc. in hotel linens
- Available to work weekends as needed
- Bending and lifting heavy linen
- Must have valid work visa if applicable
- Demonstrated experience working with upholstery an asset
- Strong work ethic and positive attitude
- Reliable transportation is essential
Line Cook-Demi Chef de Partie
Join the Kitchen team at Sparkling Hill Resort! We currently have positions available for Line Cook/Demi Chef de Partie roles in our PeakFine Restaurant.
Department: Kitchen
Experience Level: Entry level
Availability: Full-time
- Prepare a variety of ingredients, sauces, etc. based on the needs of the kitchen
- Receive and store food supplies, equipment and utensils in fridges, freezers and storage areas
- Stock line coolers and storage areas before, during, and after service
- Operate a line station during lunch/dinner service
- Check on and stock buffet items to ensure freshness and quality
- Assist with preparation and plating for banquets and corporate functions
- Adhere to food safety and quality standards at all times
- Maintain full knowledge of current and upcoming menu items
- Other duties as assigned
- Minimum one year cooking experience required
- Knowledge of food quality, safety, sanitization, cost controls, and presentation
- Able to lift up to 50 lbs.
- Effective communication and organizational skills
- Ability to work cohesively as part of a team, as well as independently
- Ability to work flexible hours including days, evenings, weekends, holidays, and overtime as required
- Reliable transportation is essential
Maintenance Technician
Join the Maintenance team at Sparkling Hill Resort as a full-time Maintenance Helper! He/she will be a positive, organized individual with a strong work ethic.
Department: Maintenance
Experience Level: Entry level
Availability: Full-time
- Perform general clean-up of all facilities.
- Comply with Health and Safety and WHMIS requirements for Personal Protective Equipment.
- Collect and dispose of all garbage and recyclables.
- Perform minor repairs on windows, doors, switches, desks, tables, plugs, equipment, appliances, sinks, toilets, blinds etc.
- Responsible for vandalism clean up and repair, within skill level.
- Maintain working knowledge of environmental safeguards and alarm systems.
- Maintain outside grounds (remove snow, ice, and debris, spray and remove weeds, sweep and clean gutters, water and maintain sprinkling systems).
- Use a variety of hand and power tools
- Perform all other duties as assigned or needed.
- High school diploma/GED.
- Minimum 1 year of experience in the operation and maintenance of buildings.
- Ability to perform small repairs (e.g. caulking, replacing washers, and replacing light fixtures).
- Effective communication skills with individuals at all levels, both inside and outside the organization.
- Strong customer service orientation and skills.
- Open availability including weekends and holidays.
Resort Runner
Join the Housekeeping team at Sparkling Hill Resort! We currently have full-time positions available for a service oriented individual as a Resort Runner.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Delivering items to guest rooms or around the hotel
- Light cleaning
- Vacuuming public areas in hotel between service times
- Restocking bathrooms and ensuring cleanliness of all public areas
- Assisting guests as needed
- Assisting the housekeeping team with duties as required
- Orienting guests to their rooms and responding to questions and requests to ensure an exceptional level of service
- Other duties as assigned
- Be flexible to work weekdays, weekends, holidays and evenings
- Have reliable transportation
- Have a friendly, welcoming disposition
- Be able to work professionally, interdependently, and to a high standard
- Previous related hotel and/or customer service experience experience is an asset
- Be physically capable of all job duties
- Be flexible to meet the needs of the Housekeeping Department as business need and volume demand
Housekeeping Room Attendant
Come join the housekeeping team at Sparkling Hill Resort! We are seeking Housekeepers/Room Attendants who have a strong work ethic and a positive attitude for full and part time shifts including weekends. Learn more about us at www.sparklinghill.com.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Ensure the cleaning and supplying of guest rooms and the comfort of all guests
- Clean guest rooms following the established procedures and Sparkling Hill standards
- Adhere to the established standard of safety, fire regulations, and department procedures and policies
- Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
- Remove all garbage and recyclable items and place in the appropriate bins inside the specified area
- Report any damages or repairs and maintenance needed to Housekeeping
- Report any items found in check-out units to the Housekeeping Manager
- Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times
- Other duties as assigned
- Reading, writing and oral proficiency in the English language
- 1 year Housekeeping experience would be an asset
- Must have an exceptional eye for detail
- Must be flexible to work days, evenings, weekends holidays and all shifts
- Must possess a strong desire to provide high levels of service and have a professional and welcoming demeanor
- Must have a valid work permit
Steward/Dishwasher
Join the Kitchen team at Sparkling Hill Resort! We have both part-time and full-time positions available for the role of Steward/Dishwasher. This is an entry level position with lots of opportunity to develop for the right individual - We are always looking to train and promote from within!
Department: Restaurant
Experience Level: Entry level
Availability: Full-time
- Operate conveyor belt dishwashing system in large kitchen environment
- Assist with sanitization/cleanliness of kitchen areas
- Help to receive and put away food and supply orders
- Support team with the execution of buffet and plated style banquets and corporate functions as needed
- Restock items on the line during service periods
- Maintain general organization of dishware and storage areas
- Some food prep duties
- Other tasks as assigned
- Strong work ethic and positive attitude
- Flexible to work evenings, weekends, and holidays as needed
- Capable of completing physical demands of the position, including scrubbing and lifting up to 50 lbs.
- Written and oral proficiency in the English language
- Previous kitchen experience an asset
- Reliable transportation is essential
- We provide a competitive wage and eligible employees may participate in our Extended Health & Dental benefits coverage.
Wellness Coordinator
Join the KurSpa team at Sparkling Hill! We currently have a full-time position available for an organized, positive and self-starting individual in the role of Wellness Coordinator. This position will support the KurSpa team in delivering exceptional service to our guests in our 40,000 sq. ft. spa.
Department: KurSpa
Experience Level: Entry level
Availability: Full-time
- Consistently offer professional, engaging and friendly service
- Maintain a high level of professionalism in all aspects of job performance
- Provide tours and information for guests regarding the amenities and treatments offered in the KurSpa
- Some Reception duties required, including answering phones, booking appointments for spa services and processing transactions in Maestro Property Management System
- Support the KurSpa Manager with administrative duties including filing and scheduling
- Maintain accurate knowledge of spa treatments and retail products
- Assist with arranging group bookings and communicate with guests in a friendly and efficient manner
- Communicate effectively with the KurSpa team and other resort departments
- Coordinate all weeklong wellness stays
- Assist with inventory duties as assigned
- Other duties as required
- Strong communication and interpersonal skills
- Must be highly organized
- Ability to maintain professional and welcoming demeanor at all times
- Previous administrative and customer service experience required
- Previous experience in a resort and/or spa setting an asset
- Must be comfortable with Microsoft Office, and experience with Maestro is an asset
- Ability to work flexible hours including evenings, weekends and holidays
- Reliable transportation is essential