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Work with Us
At Sparkling Hill Resort, we are proud to offer exciting opportunities in hospitality careers. We strive to create a family-style environment and recognize that our people and their development are the most important asset to our resort. If you are interested in becoming part of a dynamic team of committed individuals, follow the application steps outlined below. While we thank all applicants for their interest in working for Sparkling Hill Resort & Spa, only qualified candidates will be contacted for further consideration. We hope to hear from you soon!
Employee Benefits:
- Employee discounts on room rates and spa treatments
- Extended health benefits
- Career growth opportunities
- Staff housing opportunities for those who qualify - Employee housing is assessed on a case by case basis for those interested in moving to the Okanagan Valley to work at Sparkling Hill Resort
How to Apply:
Please send the following to our mailing address or apply below
- A cover letter with the department and position you are interested in
- A detailed resume of work experience including a description of your responsibilities and additional education or qualifications you think would make you a good fit for the role
- Copies of certificates, educational records or credentials, if applicable.
Staff Greeter
Join our team at Sparkling Hill Resort! A successful candidate would be one with a positive attitude, strong work ethic and a passion for quality guest service. Enjoy a fast-paced work environment in a beautiful setting and develop your skills at a renowned luxury resort.
Department: Administration
Experience Level: Entry level
Availability: Full-time
- Greet team members at our staff entrance
- Take temperatures of all staff as they enter the building
- Ensure that all temperatures are within a normal range
- Follow all COVID-19 protocol
- Complete staff arrival logs and organize them as necessary
- Maintain a clean and organized work station at all times
- Ensure station is stocked with appropriate items (logs, sanitizer, cleaning spray)
- Additional duties as required
- Approachable, positive attitude, self-starter, team player, work under pressure and meet deadlines, lead by example
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Ability to work under pressure and in a demanding, fast paced environment and meet deadlines
- Must be able to speak and read English
- Excellent organizational, time management and analytical and problem solving skills
- Ability to work flexible hours including days, evenings, weekends and holidays
Assistant Housekeeping Manager - Evenings
Creating an engaging work environment for team members. The standards, values and organizational skills you model as Assistant Housekeeping Manager will inspire your team and not only to ensure outstanding guest rooms, public areas and KurSpa areas, but to also grow their careers with Sparkling Hill.
Department: Housekeeping
Experience Level: Supervisory
Availability: Full-time
Duties Include, but are not limited to:
• Manager the department in the absence of the Housekeeping Manager
• Consistently offer professional, friendly and engaging service
• Assist in managing the day-to-day operation of the department to ensure service standards are
followed
• Maintain all guest rooms, public areas and heart of the house areas (KurSpa); ensuring that the highest standard of cleanliness is met
• Ensure good communication within the housekeeping department and with other departments
• Maintain the confidentiality and integrity of inter-departmental communications and documents
• Assist in maintaining an up-to-date inventory of linens and cleaning materials as well as placing regular
orders with suppliers
• Assist with biweekly payroll reporting of the Housekeeping Department
• Prepare documentation and training for new employees
• Assist with creating staff schedule and entering into TimeTrex
• Create daily assignments for Room Attendants & Supervisors
• Conduct room inspections and ensure service standards are followed
• Report necessary maintenance items
• Address guest concerns and react quickly - notifying proper departments as required
• Assist the Housekeeping Manager in achieving departmental targets and goals in a financially
responsible manner
• Attend scheduled departmental meetings
• Follow departmental policies and procedures as well as all safety and sanitation policies
• Other duties as assigned
Requirements:
• Previous leadership experience required
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• University/College degree in a related discipline an asset
Qualified applicants may submit a detailed resume and cover letter to Ms. Bobbi Mackintosh, Housekeeping Manager. Only candidates selected for an interview will be contacted.
Staff accommodation is available on site in double rooms for full time Sparkling Hill employees, working 40 hours per week.
Valet/Bellman
Join the Front Office team at Sparkling Hill Resort! We have an entry level position available for a full-time or part-time Valet for a professional and service oriented individual. Excellent work provides excellent gratuities!
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Greet guests when they arrive at the resort
- Assist with loading and unloading luggage
- Provide guests with information about the different amenities and locations within Sparkling Hill
- Safely park and bring up guest vehicles from the underground parking garage
- Direct traffic and parking for large corporate groups or weddings
- Bring items to guest rooms as requested
- Assist guests and other members of the Front Desk to ensure all patrons of the resort have a seamless and exceptional experience
- Other duties as assigned
- Must have passion for customer service
- Must possess a valid BC Driver’s License
- Ability to work flexible hours including days, evenings, weekends, and holidays
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
Front Desk Agent
Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.
Department: Front Office
Experience Level: Entry level
Availability: Full-time
- Answer internal and external phone calls and emails and direct guests to the appropriate department
- Greet guests and visitors as they enter the resort
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates and packages
- Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports
- Arrange transportation or other services for guests
- Other duties as assigned
- Previous Front Desk or other hospitality experience preferred
- Previous experience with Maestro Property Management System an asset
- Strong interpersonal and problem solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- Must have reliable transportation
Resort Runner
Join the Housekeeping team at Sparkling Hill Resort! We currently have full-time positions available for a service oriented individual as a Resort Runner.
Department: Housekeeping
Experience Level: Entry level
Availability: Full-time
- Delivering items to guest rooms or around the hotel
- Light cleaning
- Vacuuming public areas in hotel between service times
- Restocking bathrooms and ensuring cleanliness of all public areas
- Assisting guests as needed
- Assisting the housekeeping team with duties as required
- Orienting guests to their rooms and responding to questions and requests to ensure an exceptional level of service
- Other duties as assigned
- Be flexible to work weekdays, weekends, holidays and evenings
- Have reliable transportation
- Have a friendly, welcoming disposition
- Be able to work professionally, interdependently, and to a high standard
- Previous related hotel and/or customer service experience experience is an asset
- Be physically capable of all job duties
- Be flexible to meet the needs of the Housekeeping Department as business need and volume demand